About 2 months ago I leased a Mercedes Benz C300 coupe from Mercedes Benz of San Francisco. After signing the paperwork and paying, I wanted to drive out with my new leased car. Unfortunately, It was not functioning correctly. The back-up camera and the sensors did not work so I had to leave it at the dealership for repair. The following week, I received a phone call that the issues were fixed and they tested the car to ensure it was working. I asked 3 times to make sure it was tested, every single time they confirmed it was complete. The next day when I picked up the car in San Francisco, I started to drive to Mountain View to get to work.
While driving on the far left lane of US 101 the car started signal that another car was going to hit me from the left side - even though there was not a car in this spot. An automatic feature in the Mercedes automatically swerved me away from the imaginary car, right into the traffic next to me in the right lane! To avoid hitting other cars, I had to quickly drag the car back to my lane. The automatic swerve feature happened repeatedly multiple times in a row until I was able exit to the far left on the freeway and park. It was an absolutely horrifying experience which caused me to re-trigger a concussion and PTSD from the incident.
I am still getting treatment for my concussion and PTSD because of this incident.
While stuck on the side of the freeway, I called Mercedes Benz of San Francisco to pick me up since the car was un-driveable, and when they did, they confirmed there was a major issue with the car. I told them I want another functioning car and don't want to do anything with this dangerous car since I could not trust they would give it to me without an issue. They told me, ok, they understand, but I have to go through the process of repurchasing the car with Mercedes Benz of USA. I called and filed the case with them as well. Later when I asked them to reimburse me for my medical bills, they said I need to file another case with another department at Mercedes Benz of USA, so I did.
After a very long silence and no response from any of these departments, I received a call from the service of Mercedes Benz of San Francisco telling me that I need to remove "my car" from them because they cannot store it anymore because Mercedes Benz of USA decided to not repurchase it since it is functioning now! Even though there were many issues that caused me a lot of pain due to their mistakes and errors in ensuring I was driving a safe car.
I am very disappointed in Mercedes Benz. In Europe, the customer service and the whole experience is amazing, but in the US it gives me absolute nightmares. They don't want to take responsibility for their product and the harm that it causes.