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Mercedes-Benz of San Juan

San Juan, TX

4.7
431 Reviews

400 E Expressway 83

San Juan, TX

78589

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Showing 431 reviews

January 22, 2021

Always outstanding service. Everyone is extremely courteous and attentive. I cannot say enough. I have been a client for ni e years and plan to continue to come back. More

by carlospuig1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Tijerina, Joe Trevino, Joshua Escamilla, Juan Hernandez
January 06, 2021

Waited about half an hour when I got there on time for my appt then waited about another hour to get picked up by shuttle. Also 10 bucks to replace key battery is BS, definitely should be complimentary at a More

by en2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Worked with Juan Hernandez, wasn’t his fault just bad communication , Marco Cavazos
Jan 15, 2021 -

Mercedes-Benz of San Juan responded

Thank you for your candid feedback. We want to be known for excellence and we apologize that we did not meet this expectation. We appreciate your patience and hope that your next visit is more reflective of the reputation we are known for. -The Team at Mercedes-Benz of San Juan

January 01, 2021

Always a good experience with this dealership. Excellent service and staff. Service is done to my satisfaction and the work performed is completed to my satisfaction. Thank you More

by phayden.1506
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wendy Vasquez
December 17, 2020

Excelente servicio por parte de Isaiah y Mike. Quedamos encantados con el trato que se nos dio y nos encanta nuestra camioneta. Muchas gracias y que tengan felices fiestas. More

by yadira.casillas82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Tijerina, Isaiah Calzada
December 16, 2020

Great service! My car was washed and ready when I arrived. The bill was ready and accurate. Personnel very efficient and professional service given by Mercedes More

by Roho666
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Cavazos
December 11, 2020

Juan Hernandez is an excellent employee. Juan has a great personality and is always there to assist us all the time. I highly recommend Juan Hernandez. Thank you!! More

by Ramiro and Mary Loya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Cantu, Juan Hernandez
November 24, 2020

Extremely satisfied, with the kindness of the employees and the professionalism. The attention and action was rapid. The vehicle is under warranty and I had taken it to the dealership in Harlingen, and More

by marirdz2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan and Driver was very kind
November 19, 2020

Great maintenance experience. So far I can see the difference under the new ownership. Keep up the good work and customers will return. Customer waiting area looks very nice after the remodeling. More

by jhinojosa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Del Fierro
November 14, 2020

Great team, all worked together to get me in a newer model vehicle ! Transaction went really smooth and surprisingly quicker than expected and planned for! More

by Jen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Tijerina, Aaron Del Fierro, Joe Franco
November 12, 2020

I came in to the dealership 2 weeks ago and spoke to a service agent, that I was not very happy with. When I returned, a second time, I dealt with Aaron Del Fierro and I have to say, he restored my confi More

by reyamador
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Aaron Del Fierro
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