Mercedes Benz of Santa Rosa

I initially wrote my response and provided kudos to Mercedes. But then clicking on another link caused me to lose everything and I’m not interested in repeating the kudos again. Mercedes. But then clicking on another link caused me to lose everything and I’m not interested in repeating the kudos again. More

I have been having my Mercedes Benz automobiles serviced at this dealership since before they opened the service center in this location. I have always felt valued and appreciated. I book my service in adva at this dealership since before they opened the service center in this location. I have always felt valued and appreciated. I book my service in advance so that i can have a loaner car. I have a wonderful relationship with my longtime service advisor, Deric O’Shaughnessay I have complete faith that Deric will make sure I leave the service experience completely happy. All of the team that I encounter make customer service their highest priority. Sincerely, Linda More

I recently purchased a 2025 Mercedes-Benz GLB from Mercedes-Benz of Santa Rosa, and it was a world-class experience from start to finish. Honestly, I wish there were 6 or 7-star options available beca Mercedes-Benz of Santa Rosa, and it was a world-class experience from start to finish. Honestly, I wish there were 6 or 7-star options available because 5 stars just doesn't seem like enough to describe how well I was treated. The Personal Touch You can really tell that this is a family-owned dealership. Unlike the big corporate stores, there is a genuine personal touch here that makes you feel like part of the family. The service reflected that warmth and care at every step. A "Dream Team" The deal I got on my GLB was awesome, but the people were even better. A huge thank you to Sandra Amador-she was my salesperson and was patient and knowledgeable, helping me find the right vehicle for me. Herbert Schonian and Rick Stuflick, the sales managers, helped me get a deal that was better than I hoped for finding special incentives that weren't even on Mercedes' website. And Erin Mahre in Finance was very professional taking time to explain the ridiculous amount of paperwork. These four individuals are the gold standard of customer service. They were professional, transparent, and went above and beyond to make sure I was happy. It wasn’t just a transaction; they made sure the entire process was seamless and stress-free. My New Ride The 2025 GLB is incredible—the perfect blend of luxury and utility. I walked away not only with a vehicle I love but with the peace of mind that I bought it from a local business that truly cares about its reputation and its customers. If you are in the market for a Mercedes-Benz or other luxury vehicle, do yourself a favor and head to Santa Rosa. They will take amazing care of you! More

Derek O’Shaughnessy was AMAZING , always great customer service. I always leave feeling well taken care of and my car is always quickly serviced service. I always leave feeling well taken care of and my car is always quickly serviced More

The service department had performed a great and quick service on time and had communicated with us clearly. service on time and had communicated with us clearly. More

Great experience all around from on-line appointment to service coordinator. Got out of there earlier than promised with a clean car! service coordinator. Got out of there earlier than promised with a clean car! More

Prompt and good communication Glen did a good job. He answered all my questions and was available when I needed him. He answered all my questions and was available when I needed him. More

Excellent service I can alway count on quality service for my work vehicle. I trust you will provide top notch service. for my work vehicle. I trust you will provide top notch service. More

Excellent knowledge on Sprinters, and highly professional advisors! Very responsive, and their communications were informative. advisors! Very responsive, and their communications were informative. More

Took my car in for it scheduled B service really took good care of me as far as listening to my needs and concerns actually fixed her problem and that’s been playing that car since I’ve owned it for the good care of me as far as listening to my needs and concerns actually fixed her problem and that’s been playing that car since I’ve owned it for the last year of a steering wheel issue all good thanks for taking care of me More