Mercedes Benz of Santa Rosa

My wife’s car(GLC 300)had a check engine light come on at the begging of October. I took her car to her brother-in-laws house because he had a code reader. We found out what the code was but the check engi the begging of October. I took her car to her brother-in-laws house because he had a code reader. We found out what the code was but the check engine light went out. So we thought ok no big deal it must’ve been a fluke. After I get gas from Costco a month later(November 19th), the check engine light comes back on. So I take it to her brother-in-laws again and same code. I then called Mercedes Benz the next day(November 20th). A lady answered the phone and I explained what happened. She didn’t want to hear what code popped up and proceeded to gaslight me and act like I didn’t know what I was talking about. She said they’d have to run a diagnostics themselves to see what the issue was. After that phone call I had a feeling this wasn’t going too be a pleasant visit. For background information my mom has been buying Volvos and Mercedes since 1985 and she’s had nothing but great service and experience. I as well have had a Mercedes since 2016 and have had nothing but great service, until my wife’s cars check engine light. Fast forward I bring it in on Friday November 21st and the lady said there’s a good chance your wife’s car will be here over the weekend because it could be a major issue. She never offered my wife a courtesy car considering it would be there over the weekend. The lady informs my wife they’ve started the diagnostics around 9am on Friday November 21st. She didn’t hear anything until my wife texted the lady for an update and then the lady calls her and explains everything. Long story short after Mercedes charged her almost 250 dollars for a diagnostics and come to find out she needs an oil pump control value and harness…labor would be 4,055 dollars. Also my wife’s cars 1 year extended warranty was up October 18th and you’d think Mercedes would have somewhat of a grace period or work a deal out saying hey your extended warranty was up on this date but since it’s you have this issue we can do this for you. Overall our experience has been p*ss poor and has left a very bad taste in our mouth's. More

Prompt, efficient and courteous staff and service made our experience for annual service a satisfying one. Thanks for the loaner while you completed service. our experience for annual service a satisfying one. Thanks for the loaner while you completed service. More

Our Service Rep. (Katie) is so friendly and informative. She keeps us informed throughout service activity. Everyone is customer service oriented. We had an issue onc (Katie) is so friendly and informative. She keeps us informed throughout service activity. Everyone is customer service oriented. We had an issue once and the manager was responsive and worked to resolve it, and to keep us as customers. More

Glen was amazing 👏 He always takes such good care of us! Everyone we worked with were so kind and helpful. us! Everyone we worked with were so kind and helpful. More

I love the service. All employees are great to work with and they take good care off f us. All employees are great to work with and they take good care off f us. More

Glen always takes good care of us. Keeps us well informed and up to date on the progress of our vans Keeps us well informed and up to date on the progress of our vans More

Very responsive and professional. Every time I go in it's a pleasant experience. Katie is always helpful. If she doesn't know the answer she finds someone who does. Every time I go in it's a pleasant experience. Katie is always helpful. If she doesn't know the answer she finds someone who does. More

I have always received great customer service. Everyone I have come into contact with has been pleasant and helpful. Your service advisors are very knowledgeable Everyone I have come into contact with has been pleasant and helpful. Your service advisors are very knowledgeable More

The service department is always efficient and consistent. Having been a client for 10 years, I appreciate the personal service they provide. Big shoutout to Katie for being both helpful and enthu consistent. Having been a client for 10 years, I appreciate the personal service they provide. Big shoutout to Katie for being both helpful and enthusiastic! More

Great service, helpful staff. They really work with you and take the time to explain everything. They really work with you and take the time to explain everything. More