Mercedes Benz of Santa Rosa

Always professional and courteous. Communication from Derick was on point. The loaner car interaction was seamless. Communication from Derick was on point. The loaner car interaction was seamless. More

Everyone at Mercedes is great! Shoutout to Katie for taking care of my car. Thank you! Shoutout to Katie for taking care of my car. Thank you! More

Professional. They put me on the shuttle back to my house followed up with a video from the technician explaining the procedures. All work was done in timely manne They put me on the shuttle back to my house followed up with a video from the technician explaining the procedures. All work was done in timely manner and car was returned clean as could. More

Tiffany the service manager is wonderful. She’s always so helpful and accommodating and willing to understand any issues She’s always so helpful and accommodating and willing to understand any issues More

Outstanding and second to none! Derek was very professional & prompt in reaching out to me Derek was very professional & prompt in reaching out to me More

They do a great job and very professional . Glen Brown takes great care with my service always . The loaner car Glen got me was great Glen Brown takes great care with my service always . The loaner car Glen got me was great More

🌟 5-Star Review for Mercedes-Benz of Santa Rosa and Sales Consultant Rusty Tiongson I recently purchased a 2013 Mercedes-Benz SL550 from Mercedes-Benz of Santa Rosa — a process made entirely smooth Sales Consultant Rusty Tiongson I recently purchased a 2013 Mercedes-Benz SL550 from Mercedes-Benz of Santa Rosa — a process made entirely smooth and rewarding thanks to Rusty Tiongson, my sales consultant. Living over 500 miles away, I knew buying a vehicle sight unseen would require trust, diligence, and outstanding communication. Rusty delivered all three and more. From the very beginning, he went above and beyond to help me evaluate the car thoroughly. He was consistently available to answer my many questions about every detail of the vehicle’s features and condition, and even took the car to an independent mechanic for a pre-purchase inspection (PPI). He also provided numerous photos and updates to verify specifications and functions, ensuring that I had complete confidence in my decision. Rusty’s professionalism, transparency, and genuine care made this one of the best car-buying experiences I’ve ever had. We negotiated a fair and reasonable price based on the PPI findings and comparable market values. I also want to recognize the manager and service team for their integrity and efficiency. When a check engine light appeared on the day the car was scheduled for pickup, the dealership’s service department immediately diagnosed and replaced the throttle position sensor before release. Tiffany Weber from the service department kept me informed throughout the process, and I truly appreciated that the dealership ensured the vehicle was in perfect condition before delivery. It was also reassuring that my purchase included a 3-month/3,000-mile drivetrain warranty, a welcome extra measure of peace of mind. Finally, I was fortunate with the auto transport company the dealership helped coordinate — communication was top-notch, and they even upgraded to enclosed transport at no extra cost. The car arrived within 24 hours, safely and in flawless condition. Overall, this was an exceptional buying experience, and most of the credit goes to Rusty Tiongson. Without his patience, thoroughness, and commitment to outstanding service, I would not have had the reassurance to make such an informed decision from afar. I wholeheartedly recommend Rusty and the Mercedes-Benz of Santa Rosa team to anyone looking for honesty, professionalism, and a customer-first experience. ⭐️⭐️⭐️⭐️⭐️ More

Proffessional, caring returned call in timely manner. Made the process easy. Caring and did a very good jib fixing my car Made the process easy. Caring and did a very good jib fixing my car More

I appreciate the efforts from Glen the service manager. Although it was hard being with out my service van for so many days. The emission systems on these vans are less than desirable to say the least. Although it was hard being with out my service van for so many days. The emission systems on these vans are less than desirable to say the least. More

Excellent staff great customer service, always professional, and never disappointed. Would highly recommend them to all my friends and family. professional, and never disappointed. Would highly recommend them to all my friends and family. More