Mercedes Benz of Santa Rosa

The dealership did the work as expected. I used the opportunity of the visit to ask the dealership to create the connectivity to the MB app. That worked. I used the opportunity of the visit to ask the dealership to create the connectivity to the MB app. That worked. More

The customer service writer was courteous and informative. The service manager was knowledgeable. Their work was superb. informative. The service manager was knowledgeable. Their work was superb. More

The Santa Rosa Dealership Sales and Services are quite easy to work with for Mercedes Benz Vans! easy to work with for Mercedes Benz Vans! More

After buying a brand new C 43 started having issues around 5000 miles with my transmission learn lunging forward after I stop brought it in initially and the problem was fixed for about a week or so th around 5000 miles with my transmission learn lunging forward after I stop brought it in initially and the problem was fixed for about a week or so then it came back. They had to do a valve body on a new car kind of scary but hopefully the fix will work. Seems OK now I appreciate the help. Derek gave me in service. He was wonderful and the loaner was nice too. More

The staff that assisted me were kind and patient. The service manager in particular. I liked that he thought out of the box! The service manager in particular. I liked that he thought out of the box! More

I had my car towed to the dealership for service because upon leaving work, I started the car and the instrument cluster and the center media console were both black. I called MB and the lady I spoke with s upon leaving work, I started the car and the instrument cluster and the center media console were both black. I called MB and the lady I spoke with suggested that I don't drive the car. I asked if they were going to send me a replacement car, she said no. I work in Sonoma and live in Rohnert Park. I braved driving and was very careful. When I got home, I called the tow service. They got my car and I was then notified that I had a free Lyft service, one time use. I used that service to get to work the next day. But at the end of next day, I asked for a Lyft voucher but they wouldn't give me one. I was pretty disappointed but I needed to get home, so I paid for a Lyft service myself. I was then picked-up by Chris from the dealership to get my van the next morning. They didn't see anything wrong with my car, except for a few minor issues. I do not feel safe knowing that the same instance would occur at any time and that it could happen while I'm in the middle of the road. Peace of mind, I am left hanging. I'm worried that this could happen at any given time. More

They were very kind, respectful and accommodating! They made the process very smooth and overall a wonderful experience! They made the process very smooth and overall a wonderful experience! More

Mercedes Benz of Santa Rosa has continually performed all my service on both new vehicles purchased from them new as well as my Sprinter vehicles. They always do a great job, keep me apprised of the progress my service on both new vehicles purchased from them new as well as my Sprinter vehicles. They always do a great job, keep me apprised of the progress and usually have it done right on time! More

Excellent from leaving the vehicle for service, to when we picked it up. Attentive, efficient and professional. we picked it up. Attentive, efficient and professional. More

I have always received courteous treatment from the staff and excellent service on my vehicle. and excellent service on my vehicle. More