Mercedes Benz of Santa Rosa

Prompt service,knowledgeable diagnostics. customer service amenable,with Deric at the helm,good attention to details. customer service amenable,with Deric at the helm,good attention to details. More

The staff is friendly and very accommodating. Service department knows what they’re doing and takes the time to explain things to me. Service department knows what they’re doing and takes the time to explain things to me. More

You have a prize employee in Adam. Very impressive.He was polite, knowledgeable and truly cared enough to spend a good amount of time trying to help. Very impressive.He was polite, knowledgeable and truly cared enough to spend a good amount of time trying to help. More

Deric O'Shaughnesey is terrific. Very patient and helpful. He remembers me and my vehicles. Very patient and helpful. He remembers me and my vehicles. More

MB of Santa Rosa is a model business. We just got a used vehicle there, and our experience was beyond positive. Liborio Rodriguez is an excellent sales manager. He was always available fo We just got a used vehicle there, and our experience was beyond positive. Liborio Rodriguez is an excellent sales manager. He was always available for follow-up questions, helped with all concerns, negotiated a great discount, and made the entire process easy and sufficient. I highly recommend MB of Santa Rosa. Their customer service is simply exemplary. More

Tiffany Weber is amazing. She makes our experience with Mercedes so pleasant. She goes above and beyond to make sure we are taken card of. We have 3 Mercedes now and bring our She makes our experience with Mercedes so pleasant. She goes above and beyond to make sure we are taken card of. We have 3 Mercedes now and bring our cars to her because she makes a difference. She is the reason we stay with Mercedes, hands down. She should get a promotion. She is a major asset for the company. . More

I found sales easy and pleasant to work with. I’ve found most all parts staff to be kind and helpful when I came looking for accessories for my new Mercedes. The cashiers are nice. The young men I’ve found most all parts staff to be kind and helpful when I came looking for accessories for my new Mercedes. The cashiers are nice. The young men that checked me in for my first service were delightful. My service person (Tiffany) was kind and patient with all of my questions. Other than calling into the dealership, which is a hassle the dealer staff is great, they are welcoming and treat you like family. Thank you. More

Deric O'Shaughnessy gave me the best customer service I've ever had. Through a series of obstacles he was committed to making sure my vehicle was fully taken care of. When I became overwhelmed by the pro I've ever had. Through a series of obstacles he was committed to making sure my vehicle was fully taken care of. When I became overwhelmed by the process he was kind and responsive, going the extra mile to help, making sure I got what I needed. Thank you, Deric. It's so good to know there are people like you in the business. You are a credit to Merced Benz More

Exceptional Service department. They work as a coordinated Team to take care of their customers. We had our vehicle serviced today in the midst of this pandemic and in between fire and smoke event coordinated Team to take care of their customers. We had our vehicle serviced today in the midst of this pandemic and in between fire and smoke events. The Family Team made us feel secure and safe while they serviced our vehicles. Everything about this dealership is absolutely outstanding. From the moment you drive into the Service Bay and you pick up your car they treat you with incredible car and attention to your specific needs. More

Incredible Service Thanks to Dave and the team at Santa Rosa . Stopped in on our road trip down from Canada and they were able to service our sprinter that afternoon . S Thanks to Dave and the team at Santa Rosa . Stopped in on our road trip down from Canada and they were able to service our sprinter that afternoon . So impressed by the professionalism and the fantastic service . Highly recommend . More