Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes Benz of Santa Rosa
Santa Rosa, CA
342 Reviews
There are so many ways that we appeal to our customers, and it all starts with offering you a comprehensive dealership experience here at Mercedes-Benz of Santa Rosa. You get all your bases covered from the moment you walk in, and have us to help you every step of your journey as you own your vehicle.
We provide you with many standout new Mercedes-Benz models, while you can also find a quality selection of pre-owned cars, as well. No matter what, you’re going to find something that you want to drive off in. Along with that, we help you find a way to pay for your new or pre-owned ride with car loan and Mercedes-Benz lease options, and work with you the entire time to find the best plan possible.
But, we also provide more than selling or leasing a vehicle to you. All car owners can take advantage of our onsite car service and maintenance department. Our team is highly-trained, and use the latest technology, tools, equipment and Mercedes-Benz parts when we work on your vehicle, to give you a standout experience, and a long-lasting ride that is properly cared for.
Throughout it all, you can count on Mercedes-Benz of Santa Rosa to give you the experience you desire. If you’re interested in taking a closer look at any of the vehicles we have here in our showroom, you can stop in and check them out. We’re located at 2885 Corby Ave Santa Rosa, CA, and a short drive away from Petaluma, Rohnert Park and Windsor CA, and look forward to seeing you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:30 AM - 6:00 PM
Tuesday 9:30 AM - 6:00 PM
Wednesday 9:30 AM - 6:00 PM
Thursday 9:30 AM - 6:00 PM
Friday 9:30 AM - 6:00 PM
Saturday 9:30 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 342 reviews
August 31, 2004
The worst service center of all. We had to go back three times to fix the air conditioning which refused to cool down. They never fixed it, and we had to pay for the freon charge each time. Finally found times to fix the air conditioning which refused to cool down. They never fixed it, and we had to pay for the freon charge each time. Finally found another mechanic who found THREE leaks in the air conditioning system and fixed it. <br><br>Now we've been back there 3 times to get a diesel leak fixed. First time was two years ago. Then the same problem showed up last week. They found a gazillion other things that were "wrong" with the car and charged us several thousand bucks. Three days later, we're back because diesel was still leaking and there was a puddle in the garage. On my way home, I started to hear these horrendous noises in the back of the car (like driving over potholes). Turns out there was something wrong with the vacuum seal or something. I almost choked when they wondered how that could have passed "quality control." I think it's presumptuous of them to think they have any quality control at all!<br><br>This entire experience has soured me with Mercedes Benz. I don't think they're worth half the money you pay for their cars. More
by avinding
April 15, 2004
Typical slimey slippery sales tactics one would expect at a used car corner lot, rather than a MB dealer. After being told there was just one left in the entire state of the particular model I was looking f a used car corner lot, rather than a MB dealer. After being told there was just one left in the entire state of the particular model I was looking for, another MB dealer found 3 (three) of them available at the MB Vehicle Distr. Center. After I cancelled the deal there where feeble attempts at intimidation and invoking guilt on my part. Please!!! All in all the experience left too many question marks in my mind to be comfortable buying from Smothers. More
by silverstreak
