Mercedes Benz of Santa Rosa

Their customer service is very satisfactory. Tiffany Weber is a pleasure to deal with. My car is always spotless when I my service is complete🙂 Tiffany Weber is a pleasure to deal with. My car is always spotless when I my service is complete🙂 More

Service is very professional and responsive. They communicate clearly and proactively keep me posted of my vehicle’s status. Very professional! They communicate clearly and proactively keep me posted of my vehicle’s status. Very professional! More

The office side of this encounter was great, I was not impressed, and felt dismissed by the service tech Parker who felt that the rattling I was hearing in the cabin “definitely “ was from the bolt they f impressed, and felt dismissed by the service tech Parker who felt that the rattling I was hearing in the cabin “definitely “ was from the bolt they found in my tire. I was not aware that a bolt was in mu tire and in fact when I left Mercedes after retrieving my car, I hear a new noise which I am now attributing to this bolt. I had wanted them to look at the captain’s seats in the second row as they have been visibly shaking for the past month or so. These were not checked to my knowledge, as the service tech had already make his decision on the noise. So now I get to make another appointment for them to look at the seats. I realize there are many customers served in this center, and I felt like Katie was attentive and helpful. As were the other staff I interacted with. I am just disappointed and feel a bit dismissed, and now have a new bolt in my tire. More

Deric has proved his great customer service time and time again. This has been a great experience every time. again. This has been a great experience every time. More

Ellie was very knowledgeable, professional, friendly & not a pushy sales person. All my questions were answered & I ordered a car from her a week ago later. not a pushy sales person. All my questions were answered & I ordered a car from her a week ago later. More

Great service courteous skill Tiffany is the besi will use it again Love my sl use it again Love my sl More

Very, very disappointing service experience. Responses were incomplete and untimely. When I expressed concern, nobody followed up. Responses were incomplete and untimely. When I expressed concern, nobody followed up. More

He was very passive aggressive in explaining everything and when I asked him why it seemed so serious/uptight he responded in a passive aggressive way saying “we’re actually the most laid back dealership I and when I asked him why it seemed so serious/uptight he responded in a passive aggressive way saying “we’re actually the most laid back dealership I’ve ever worked at” after he had gotten upset about me asking questions about the car I own. He had a trenchcoat and clear painted nails and seemed like he wanted to act the part of the boss instead of improve somebody’s experience. I normally don’t write reviews like this but Mercedes is a very prestige corporation to be having this behavior at a position that isn’t a starting one. I’m a younger guy so maybe he assumed I’m immature or don’t have money but either way I think some customer support training would be beneficial More

Friendly, prompt service. I’ve always been treated well. My car has received great service. I’ve always been treated well. My car has received great service. More

Exellent and courteous service— the wait time was even briefer than initially estimated—thank you briefer than initially estimated—thank you More