Mercedes-Benz of Sarasota

This dealership has a great, customer-focused, service department. Ask for Randi - she gets stuff done, department. Ask for Randi - she gets stuff done, More

Service was completed on time and reps were polite and efficient.Nice car wash ,too. efficient.Nice car wash ,too. More

Randy Doyle my service advisor has always exceeded my expectations. She makes my repair/maintenance effortless. expectations. She makes my repair/maintenance effortless. More

Junior Member Swalroth's Avatar Join Date: Aug 2013 Location: Boca Raton, Fl /Niskayuna, NY Posts: 20 Likes: 2 Received 1 Like on 1 Post 2017 GLC300, 2013 GLK 250 bluetec, 2020 Lexus ux250h f 2013 Location: Boca Raton, Fl /Niskayuna, NY Posts: 20 Likes: 2 Received 1 Like on 1 Post 2017 GLC300, 2013 GLK 250 bluetec, 2020 Lexus ux250h fsport, 2016 Lexus is250 2010 Lexus is250 awd So we went to Sarasota to pick up our GlC300w4 ordered in January. It sat at the vpc in Brunswick until after the 12th when Mercedes released the cars with wholesale prices to dealers. Our sales rep Bill Z. called and told us it arrived Wednesday, so we made a date for Thursday. Overall our experience was great! We spoke with Brian T. the sales manager before we went over with a few concerns and he said not to worry they would make it work! When we got there Bill met us in the parking lot and we were treated very well. He’s a nice guy and wanted us to be thrilled with the car. This is the only 23’ GLC they’ve received yet and they had it in a sales bay with a bow on it…ala Lexus. It is beautiful! Bill patiently took us through all the changes and functions and when he didn’t know something he found us the answer. Remember this is a first 23’ for them too. When we returned to his office we went through the pricing and the offer on our trade in which Brian made work for us was well over our first offer. In the end, we compromised on a price that was very agreeable to both of us. During this time, Steve K. The General manager, stopped in and introduced himself. He offered his delight in meeting us and anything he could do to help make our experience great. I was somewhat skeptical going to Sarasota knowing how great we were treated in 17’ and these are different times, but in the end they were wonderful and I would highly recommend them to anyone looking to be treated extremely well and fair in their car buying experience. our 23’ is the pinnacle version… a much quieter cabin than our 17 which had acoustic glass. The engine seems quicker without any lag. The trailer hitch is a 1 1/4” receptacle and does have the plug for electric.The driver assistance package is great ( it literally drives itself on the highway) and the parktronic is good albeit a little slow. All usb connection are usb c, so an adapter for our flash drive ( dashcam) and our iPhones/ iPad is necessary. Our all season mats from the 17 still work, but the fit is a little off and the 23 doesn’t have snaps. The burmaster sound system is great, though we rarely listen to music while driving. The HUD is extremely useful! So far we ( my wife) loves her car. I hope you all are as thrilled as we are with your car and your buying experience. More

I was greeted and treated nicely by Taylor. She pointed out what my car needs done now and gave me option of what can be done on the next annual service schedule. The car was done on time. I go She pointed out what my car needs done now and gave me option of what can be done on the next annual service schedule. The car was done on time. I got my car back in sparkling condition. The shuttle car was clean, driver George was courteous. The ride was smooth and safe. More

car was not ready when we arrived. spent most of the day at the dealership. spent most of the day at the dealership. More

I experienced excellent customer service. The staff is wonderful. I highly recommend this dealer to anyone. The staff is wonderful. I highly recommend this dealer to anyone. More

5 star, everything timely and efficient. A good combination of smiles, attitude and efficiency. thanks. A good combination of smiles, attitude and efficiency. thanks. More

The adviser Steven and mechanic Bill do always a perfect job, professional, friendly and helpful. Like to buy more cars but no electric or hybrid fake cars. job, professional, friendly and helpful. Like to buy more cars but no electric or hybrid fake cars. More

Randi and Donna in service are great as a team. Efficient, professional, personable, intelligent, just nice people. Efficient, professional, personable, intelligent, just nice people. More