Mercedes-Benz of Sarasota

I have two MBs One is a CLS 63 AMG S Model and the other is a E-450 4Matic. I Bought both here and have both service here. My SA is Randi Doyle. I have never received anything but most excellent service is a E-450 4Matic. I Bought both here and have both service here. My SA is Randi Doyle. I have never received anything but most excellent service and plan on continuing my relationship with this fine dealership with its great people - especially Randi. More

Fractured windshield replaced as well as new. Randi was exceptionally helpful in arranging the work in a way that worked out with my schedule. Randi was exceptionally helpful in arranging the work in a way that worked out with my schedule. More

Took my GL550 in for service and they completed the job quickly and efficiently. Sean is service is a real asset to your dealership! Love my Benz quickly and efficiently. Sean is service is a real asset to your dealership! Love my Benz More

This used to be my favorite dealership. I had bought 6 cars from them before and the buying process was always very good. With the latest car the experience was subpar to say the least. The I had bought 6 cars from them before and the buying process was always very good. With the latest car the experience was subpar to say the least. The car (brand new) was delivered with stains on the interior and some minor scratches on one of the doors. You just normally don't think about these things when you buy a new car. It is expected to come checked for damage and impeccably clean. Especially from a dealership like Mercedes. Especially when it is such an expensive car. So I only noticed it after I signed the papers and took the car. When I brought this up, the dealer took the car back to buff out the scratches and promised to apply a $1000 “ceramic” coat at no charge. They kept it for one week! When I got the car back it looked even worse than before. The scratches were not buffed out, no “ceramic” coat and some wax stains on the doors. I had to bring the car back a few weeks later and all this for a procedure that only took them a few hours! Still, no “ceramic” coat at the end. I had to remove the stains on the interior myself eventually. On top of it, this car apparently needed to be broken in gradually over the first 1k miles. Nobody told me that. It seems like a pretty important piece of info that the dealership should be conveying to the customers. Also, when I made the initial deposit I overpaid by accident and the finance department told me that the excess balance would be applied toward my loan principle. Two months later, still no credit on my statements. Emailed and called Jason from finance for a few days, left multiple messages - no response. Had to call the sales person, who finally tracked the overpayment. Apparently the finance forgot about it. How convenient. They eventually issued a check for this amount but if I forgot or assumed they took care of it, the money would have been gone. Anyway, Mercedes, you definitely can (and should) do better than this. More

Excellent experience with the Service Team as well as the Sales Team. George Hajal/Sales and Brett Ferrucci/Service are the perfect team to serve our needs. Sales Team. George Hajal/Sales and Brett Ferrucci/Service are the perfect team to serve our needs. More

Great service, clean and pleasant waiting room, nice touch to return car washed. Happy all around. touch to return car washed. Happy all around. More

Service advisor was efficient , pleasant and completely knowledgeable. It was a pleasure to be with her and receive her advice! Randi Doyle exceeded all expectations. knowledgeable. It was a pleasure to be with her and receive her advice! Randi Doyle exceeded all expectations. More

Taylor, my service advisor was very professional. She took extra time and care with my vehicle. She took extra time and care with my vehicle. More

Great coffee and cookies, appreciate the free car washes too. Had an issue with the A service but they made everything right in the end The wait time for service appointments was several weeks, so plan a too. Had an issue with the A service but they made everything right in the end The wait time for service appointments was several weeks, so plan ahead. More

Service was friendly, swift and informative. Robert was able to catch an error in my file which needs to be corrected. I would never have known if he wasn't as thorough as he was! Overall and Robert was able to catch an error in my file which needs to be corrected. I would never have known if he wasn't as thorough as he was! Overall and excellent experience with Sarasota Mercedes Benz! More