Mercedes-Benz of Sarasota

Chris in the Service Department did a great job keeping me informed of status of my car and ensuring its 30,000 check up went smoothly me informed of status of my car and ensuring its 30,000 check up went smoothly More

Our 2021 S580 incurred both driver's side blown tires after running over a pothole in the middle of the road recently. Service representative Shawn Barnett handled our expeditiously and professionally, f after running over a pothole in the middle of the road recently. Service representative Shawn Barnett handled our expeditiously and professionally, first by referring me to "Mercedes Roadside" to have the car towed to the dealership, and then to have new tires mounted and the two wheels repaired. More

Mercedes-Benz of Sarasota is a very nicely dealership in every sense of the meaning. The interior areas and rest rooms are clean and waiting area was comfortable with a friendly ambience. We brought our M every sense of the meaning. The interior areas and rest rooms are clean and waiting area was comfortable with a friendly ambience. We brought our Mercedes GLK-350 in for a cost estimate, because the transmission oil cooling loop in the radiator developed a leak in the radiator (caused by material failure) and cross- contaminated the transmission oil with engine coolant. That event totaled the Transmission. The vehicle was a 2011, GLK-350 with only 78 thousand miles on the engine. So, it was not cost effective to have the transmission and radiator work done at the dealership. However, in the waiting area the Dealership, provided a great assortment of designer coffees, (K-Cups) teas and cookies. The staff was courteous and polite and professional in every aspect of interaction. Never-the less, we are considering acquiring a Certified, previously Loved, Mercedes-Benz as a second car and will certainly deal with Walter, an esteemed member of their sales staff. More

This location is the most polite, respectful, intelligent, and professional I been to. They were also very fast and organized. intelligent, and professional I been to. They were also very fast and organized. More

Lisa provided an outstanding experience as usual, there is never a detail that is missed when she is taking care of your service needs. She deserves High commendations for her work she does. is never a detail that is missed when she is taking care of your service needs. She deserves High commendations for her work she does. More

Going in for battery related error message. The diagnose was quick and precise. The repair was done in the same day. Thanks. The diagnose was quick and precise. The repair was done in the same day. Thanks. More

Very good service. Thomas answered all my questions and was very friendly. Always had a good service relationship. Thomas answered all my questions and was very friendly. Always had a good service relationship. More

awesome service, always friendly, diagnosed the issues and gave me options, had a curtesy vehicle ready for me as service was completed. very satisfied with my experiance and gave me options, had a curtesy vehicle ready for me as service was completed. very satisfied with my experiance More

Very good service, Glenn answer all my questions and was very friendly. Always had good experience at the dealership very friendly. Always had good experience at the dealership More

When they are good they are very good, unfortunately they are not always very good. The sales staff is most attentive and knowledgeable and I have a great relationship with Alfredo Poletti, my sales person, are not always very good. The sales staff is most attentive and knowledgeable and I have a great relationship with Alfredo Poletti, my sales person, who always treats me as a friend. On the other hand the service department fails to perform at the level you would expect from a top of the line dealership. My biggest issue is dropping off the car for service. The drop off area does not have enough lanes or space for all the cars that are coming in, I have found that often I have to wait in line, even though I had an appointment. Then when I'm finally in, and get off the car, you have to wait or hunt for someone to direct you to your rep. Nevertheless, the service and work performed is quality work. I also enjoy been able to sit in the wait area and watching the mechanics work on my vehicle. I've had to bring my car twice for it's annual service and three more times for repairs; keep in mind that I've had the car for little more than two years and has 8,000 miles. This last visit was the best so far, and Shawn, my service rep was the best that I've encountered. For the first time, on this visit I received a video, where the mechanic explained his work (very impressive). Needless, to say I expected more from owning a Mercedes. More