Mercedes-Benz of Sarasota

They were very thorough in detecting a malfunction light situation. It’s unfortunate they were very busy and it took them 6 days to repair the car. situation. It’s unfortunate they were very busy and it took them 6 days to repair the car. More

Efficiently accomplished a computer system upgrade recall by factory. Service personnel were friendly and concerned about time restraints. by factory. Service personnel were friendly and concerned about time restraints. More

M-B Sarasota does an excellent job from a service standpoint. I drive a 2006 E320 and have 400,000 miles on it. I know the car well and am always impressed with the attention to detail. Without quali standpoint. I drive a 2006 E320 and have 400,000 miles on it. I know the car well and am always impressed with the attention to detail. Without quality service I would never be able to have driven this cAr this far. Keep up the good work! More

Lisa my service advisor was great! Very attentive and listen to all issues I had with my Mercedes. She was extremely helpful. Great job!!! Very attentive and listen to all issues I had with my Mercedes. She was extremely helpful. Great job!!! More

Horrible service. You can call and hang on forever for service. Michael, the service advisor never calls back. I had insurance for my wheel and tire damage and the dea You can call and hang on forever for service. Michael, the service advisor never calls back. I had insurance for my wheel and tire damage and the dealership couldn't have been more uncooperative.In spite of my purchasing my car there and having a tire replaced there they couldn't determine what kind of tires I have. Finally, after many phone calls I demanded to speak to the general manager and he arranged for a loaner car and set me up with Glen as advisor who did a good. Job. I would never voluntarily have service done in this dealership! More

Dealer provided an appointment time, service per my request was satisfactorily completed. Contact with service representative was pleasant and professional request was satisfactorily completed. Contact with service representative was pleasant and professional More

Professional, courteous, efficient. Very prepared and concerned about me and the vehicle. Ready to serve. Very prepared and concerned about me and the vehicle. Ready to serve. More

After previous horrible experiences with other local dealers, I was pleased to finally find a dealer that was kind and honest. The price of the car was exactly as posted online. There were no hidden fee dealers, I was pleased to finally find a dealer that was kind and honest. The price of the car was exactly as posted online. There were no hidden fees. My dealer, Stephen Williams, was very nice. The transaction went smoothly and quickly. I would definitely use this dealership again and refer others. More

Had battery issues on an 18 month old vehicle. They got me right in and installed a new battery at no costs as it was under warranty. Great customer service from the first phone call to the servic They got me right in and installed a new battery at no costs as it was under warranty. Great customer service from the first phone call to the service department until completion of service. More

Ms Lisa Gillespie did an outstanding job in enduring that my vehicle was repaired to industry standards. She regularly communicated with my USAA claims adjuster enabling the entire process to go very well. my vehicle was repaired to industry standards. She regularly communicated with my USAA claims adjuster enabling the entire process to go very well. Ms Gillespie’s knowledge, communication skills, and her attention to detail makes her an outstanding employee. James N Salem Ltc USAF( retired) More