Mercedes-Benz of Sarasota

I've always been a bit underwhelmed by the level of service and communications there, but my latest experience took the cake. My car was mis-firing so I took it in on a Tuesday morning. At the end of t service and communications there, but my latest experience took the cake. My car was mis-firing so I took it in on a Tuesday morning. At the end of the day, I was told they needed to have the parts shipped in to repair it, which would take three days. That would mean the parts should arrive should on Friday. Okay. I was also told the repairs would take ~8 hours. I was told I would be notified when the parts came in, when the work started, when work was completed, etc., in other words I would receive timely status updates. I didn't receive a single timely status update at any point. Indeed, on Friday, I heard nothing from them at all; even after requesting an update. On Saturday morning at around 9:30 they let me know that not only had the parts come in, but that my car been repaired! That was theoretically good news, but also representative of a complete lack of communications. The next step was merely a test drive. So, I waited and waited to here that a successful test drive had been completed. Six hours later, when I was unfortunately not in a position to pick up my car, I was notified that the test drive was successful. They're not open on Sundays, so I had to wait until Monday to get my car. I picked up my car successfully. It does seem to have been repaired. However, because I was in a hurry when I picked up the car, I didn't notice until later that my bill was several hundred dollars more than estimated. Perusing the bill, I noticed that the projected repairs were indeed as estimated, but they had unilaterally replaced my battery without my knowledge, consent, or even an explanation! WTH? More

Outstanding customer service. Staff is very professional. Brett Ferrucci is amazing and he makes sure the customer is happy. He’s honest and thorough. Staff is very professional. Brett Ferrucci is amazing and he makes sure the customer is happy. He’s honest and thorough. More

Service was able to get me in for a battery which was good. I know there was labor involved for installing battery but $40.00 for misc materials seems a bit much for changing a battery. Minor annoyance t good. I know there was labor involved for installing battery but $40.00 for misc materials seems a bit much for changing a battery. Minor annoyance they did not set the clock to correct time More

Great experience - fully explained all that was being done - service personnel were excellent - work done timely done - service personnel were excellent - work done timely More

Your personnel were outstanding. The only problem I see was the relatively high cost of your maintenance. You also might note that the automatic messages on the console display The only problem I see was the relatively high cost of your maintenance. You also might note that the automatic messages on the console display were useless. Asking me to refer to a 300 Page maintenance without a specific reference was useless. More

Worked with Tucker, very knowledgeable and friendly. My experience was very good from test drive to the negotiation on my trade. All the way around I they were very accommodating. My experience was very good from test drive to the negotiation on my trade. All the way around I they were very accommodating. More

Excellent overall service by all staff members! The video from the technician is informative! I greatly appreciated being provided with a loaner car, so I could continue my work appointments while The video from the technician is informative! I greatly appreciated being provided with a loaner car, so I could continue my work appointments while my car was serviced. More

As always Lisa Gillespie is great. She kept me I formed while I was waiting and she’s very knowledgeable when I have questions.. She kept me I formed while I was waiting and she’s very knowledgeable when I have questions.. More

Came to my home on a recall. Technician was pleasant and professional. No wasted time. Technician was pleasant and professional. No wasted time. More

Love my GLA250 SUV. Chris was very nice and I brought my SUV in dirty I got it back smelling clean and looking clean. Chris was very nice and I brought my SUV in dirty I got it back smelling clean and looking clean. More