Mercedes-Benz of Sarasota

My GLE was purchased from a dealer in NY State. While in Florida, I had a flat tire caused by a large screw. The donut was put on and the car was taken to MB of Sarasota. The service representative While in Florida, I had a flat tire caused by a large screw. The donut was put on and the car was taken to MB of Sarasota. The service representative I dealt with was outstanding to work with. She managed the entire repair process, which did require a new tire, When scheduling the appointment, she asked for the details of the tire to assure they had a tire in stock.. She made the entire process easy. While I did not purchase the vehicle from MB of Sarasota, I still felt like a valued customer. When leaving after the repair, I told the service person that she should let the sales personnel know that if anyone was having difficulty making a Sale, they should bring the person to the service are to meet her. Finally, if I purchase another Mercedes for myself or my wife, I would definitely consider MB of Sarasota based on this experience. More

I took my car to be serviced and when I picked up my car it was not washed or vacuumed. I spent over 600 dollars and that should have been done in my opinion. My dealer in charlotte called Hendrick Mercedes it was not washed or vacuumed. I spent over 600 dollars and that should have been done in my opinion. My dealer in charlotte called Hendrick Mercedes’ went way and beyond dealing with their customers. If you don’t know who he is he is the owner hendrick nascar racing team. But I was in Florida when I bought my car. That’s why it was not done in charlotte More

The service I received from Brent and the rest of the staff was exceptional! I recently moved here from another state where the dealer told me all the things I needed to do to get the car in shape. Witho staff was exceptional! I recently moved here from another state where the dealer told me all the things I needed to do to get the car in shape. Without asking Brent checked everything out and gave me an unsolicited “report card” on my car. I did not need to have done what the other dealer recommended. I was out of state for Easter and I was able to drop off my car and get a ride back. It was waiting for me when I returned. It takes a village and this dealership has everyone knowledgeable and working together. I recommended this dealership to a neighbor who also relocated and will be using them. THANK YOU for your honesty and expertise! More

Great service, vehicle ready when promised, very knowledgeable service rep. Nice clean facility with very nice waiting area. knowledgeable service rep. Nice clean facility with very nice waiting area. More

This was my initial visit to the dealership since moving to Florida in December. I have always had my car serviced by Mercedes in Maryland since ownership. I will say that the service I received in your d to Florida in December. I have always had my car serviced by Mercedes in Maryland since ownership. I will say that the service I received in your dealership was outstanding. Mike Stevens was excellent to work with and I was very professionally treated. I will be a client of your dealership in the future. More

First Class; personnel, facility and service. Very professional from setting up my service appointment, to check-in and completion of service. I was given an estimate of the cost of the work to b Very professional from setting up my service appointment, to check-in and completion of service. I was given an estimate of the cost of the work to be completed and a thorough description of work to be done. More

Loved our salesman Antonio. He was great. I got my dream car thanks to him. He was great. I got my dream car thanks to him. More

Took vehicle in for A Service , had a few items to be fixed & was given a MB loaner car / My service advisor( Brett Ferrucci) is absolutely a" Rock Star" ----Always has a smile on his face & makes the wh fixed & was given a MB loaner car / My service advisor( Brett Ferrucci) is absolutely a" Rock Star" ----Always has a smile on his face & makes the whole Mercedes visit the World Class experience it was meant to be. Thank You Brett & thank you Sarasota Mercedes Benz ! More

Great Staff is the reason for excellent service. Timely information and updates kept me informed. Timely information and updates kept me informed. More

Service great, taylor Williams very service orienting. Very professional and caring.?thanks so much. Mertill Wynne Very professional and caring.?thanks so much. Mertill Wynne More