Mercedes-Benz of Sarasota

First class-the gold standard in service-my vehicle had a very unusual problem-Tony and his team persisted and the issue has been resolved! very unusual problem-Tony and his team persisted and the issue has been resolved! More

I HAVE BOUGHT AND HAVE HAD MY MERCEDES SUV SERVICED HERE FOR THE LAST 20 YEARS AND HAVE HAD THE BEST PURCHASE AND SERVICE EXPERIENCE FROM MY SALESMAN TO MY SERVICE LADY RANDI DOYLE.I WILL BE A SARASOTA MERC FOR THE LAST 20 YEARS AND HAVE HAD THE BEST PURCHASE AND SERVICE EXPERIENCE FROM MY SALESMAN TO MY SERVICE LADY RANDI DOYLE.I WILL BE A SARASOTA MERCEDES CUSTOMER FOR EVERY. PAUL More

Lisa is by far the best service advisor I have ever had. I had a huge problem the stemmed from when I purchased the vehicle and she quickly addressed it, found a solution that satisfies me and totally redee I had a huge problem the stemmed from when I purchased the vehicle and she quickly addressed it, found a solution that satisfies me and totally redeemed my opinion of the dealership and Mercedes. She is an asset to your team and will be the reason I continue to do business with them. More

Chris and the team did an outstanding job repairing and servicing our vehicle in a timely and professional manner. Highly recommend. servicing our vehicle in a timely and professional manner. Highly recommend. More

Fast service, friendly team, and willingness to accommodate with either shuttle service or loaner car is really appreciated. The only thing I don’t like is the high cost of service which, for just accommodate with either shuttle service or loaner car is really appreciated. The only thing I don’t like is the high cost of service which, for just an annual vehicle check with no issues, shouldn’t run close to $1000. I realize Mercedes dealerships charge more than private service shops, but that reputation for cost differential doesn’t always mean better service. Dealerships in general need to adjust their pricing to be more cost competitive else they will always run the risk of losing customers. And in hopes of selling a customer’s vehicle as used, wouldn’t it be to your advantage of keeping that service in house, and you also know exactly what’s been done to it? Rethink service cost. More

Steven Appollini, our service representative is the best. Always pleasant and helpful. This is the second Mercedes that he has helped us with. He is most professional. Thank you Steven. Always pleasant and helpful. This is the second Mercedes that he has helped us with. He is most professional. Thank you Steven. More

Drew welcomed me promptly at appointment time. Explained all necessary information with cost and how long I would wait. Upon check out everything was perfect. Thank you Drew! Explained all necessary information with cost and how long I would wait. Upon check out everything was perfect. Thank you Drew! More

No explanation of service required. No explanation of why a small plastic clip was hundreds to replace No explanation of why a small plastic clip was hundreds to replace More

As always Randi was very cordial and helpful. We had a major problem with the hatch on the back of our R320 CDI. First it wouldn't close properly and after several weeks of fighting with it, it We had a major problem with the hatch on the back of our R320 CDI. First it wouldn't close properly and after several weeks of fighting with it, it then would not open at all. Thanks to the persistence of the technician, who replaced one part at a time and finally solved the problem through a process of trial and error. Randi did not have any loaners available when we brought it in but when our 1996 E300 had the alternator fail, they provided us with a rental car at no charge while both cars were in the "shop." More

Best experience we’ve ever had at a dealership! I would highly recommend buying your next vehicle here. I would highly recommend buying your next vehicle here. More