Mercedes-Benz of Sarasota

I love the dealership. Great waiting area and friendly helpful staff everytime. Yesterday Christopher Johnson and Andrew make it a pleasant visit and fast service helpful staff everytime. Yesterday Christopher Johnson and Andrew make it a pleasant visit and fast service More

2 for 2 on selling junk cars.I purchased two, not one, 2 for 2 on selling junk cars. I purchased two, not one, but two pre-owned S-Classes from MB of Sarasota over the past 5 years. Both times, without 2 for 2 on selling junk cars. I purchased two, not one, but two pre-owned S-Classes from MB of Sarasota over the past 5 years. Both times, without fail, the car wouldn't start after only 2 months of ownership. The first time it happened the dealership worked with me and gave me a new battery, that of course died after a few days because the issue was the alternator - which they wouldn't fix. I just recently spend 50k on an S-Class that came with an "Autonation Certified Warranty", which is 90 days or 4k miles, and less than 90 days, and much less than 4k miles, the car has been at the dealership's shop twice. First the parking brake failed and second, the car now will not start. This is literally the worst dealership I've dealt with. Every single time I go in with any issue (we have 2 G-Classes as well as the S-Class) their solution to an issue is to "buy a new one" versus fixing the actual problem. I'm only one single person, but the fact that virtually the same issue has happened across multiple cars suggests that it's likely a commonly occurring problem with the dealership itself. I'll definitely be reaching out to local news and New Channel 8's "BETTER CALL BEHNKEN" about this, since the odds simply don't add up. Two cars purchased across 5+ years and they have virtually the exact same issues? Seems like they have a plan on how to sell used cars with issues. Also, the negative terminal cover has broken grommets, which suggests they had to jump the car to show it to me, meaning they knew the issue existed before I purchased. More

Jim and Shawn treat me as Family, there make my 7 year old 550S look and run as a bring new car. old 550S look and run as a bring new car. More

The dealership is worth the stop. I highly recommend the sales agent Alfredo Polletti. He is a Christian and honest and explains well. The dealership has to be proud to have Alfredo in their sales depart sales agent Alfredo Polletti. He is a Christian and honest and explains well. The dealership has to be proud to have Alfredo in their sales department. (I was only disappointed that they made the sales person to wear a mask.) More

We recently had service on our C350 and E350 and we are extremely pleased with the communication and prompt completion of the service. extremely pleased with the communication and prompt completion of the service. More

Staff are always pleasant. First annual service and things went smoothly. I’m never certain how to find the person I’m assigned to. Overall, good experience but things could be more organized and trans things went smoothly. I’m never certain how to find the person I’m assigned to. Overall, good experience but things could be more organized and transparent about who to see. Always appears chaotic. Catch as catch can to ask a question. My assigned rep was tied up for a lengthy amount of time and someone else quickly popped over to assist. More

Professional, accommodating, and handled the recall issue of airbags.Judy was efficient, thorough, communicated well, and handed several customers at same time with ease. I cannot comment on sanitizing proce of airbags.Judy was efficient, thorough, communicated well, and handed several customers at same time with ease. I cannot comment on sanitizing process, because I didn’t see any plastic put in car or on stirring wheel. More

Excellent service. Never felt like a ‘sale’. We worked with Peter Bolduc for a couple of months until he was able to track down the exact car that met our expectations. Peter was top notch through the who with Peter Bolduc for a couple of months until he was able to track down the exact car that met our expectations. Peter was top notch through the whole experience and listened to our needs and though a request sounded obscure to what we wanted he listened and made to sure to take care of it. Our purchase experience was also one of the best experiences we had with zero pressure for ‘add-ons’ and customized what we wanted. Would definitely use this dealer and Peter for our future vehicles and recommendations to friends and family. More

As always the Service from MB Sarasota was prompt and courteous. Got my dead battery charged and the car started and me off on my trip. THANKS courteous. Got my dead battery charged and the car started and me off on my trip. THANKS More

Randi Service consultant was very professional and very friendly .And was surprised my AMG was washed after service was complete . Great surprise. Thank you Jon friendly .And was surprised my AMG was washed after service was complete . Great surprise. Thank you Jon More