Mercedes-Benz of Sarasota

I made an 11AM appointment previous week for "A" service, told it would take 2 hours, I said I would prefer to wait. When I showed up I was told they were running "way behind", plus I would also need an alig told it would take 2 hours, I said I would prefer to wait. When I showed up I was told they were running "way behind", plus I would also need an alignment so it would now be a 4 - 5 hour wait. Offered courtesy car which I reluctantly took. I should have been called earlier that day so I could have rescheduled. It is a 45 minute drive each way. I called at 2:30 to find out when I could return to pick up car and was told it would be completed by 5PM, six hours instead of 4 - 5 !. I had dinner meeting so I said I would pick up car the next morning. Two round trips, which meant 3 hours driving, for a scheduled 2 hour appointment. I was also surprised at final bill, over $1,100 for "A" service + wheel alignment + replacement of rear wiper blade. Since the GLC-300 is no longer under warranty I plan to use a local authorized service garage for maintenance and repair. M/B of Sarasota Dealership Sales and Customer service are excellent. As for service my past experiences have been very good. However, customers with busy schedules and commitments do not have elastic time frames to accommodate their maintenance provider's scheduling mismanagement. Sorry that I have to turn in my first negative report on M/B of Sarasota in my 10 years of experience with them.....but I think you need to know that you have a deficiency and it needs correction. More

B Service was completed as specified, and our 2020 GLE performs perfectly. Chris Robinson coordinated the service courteously. I am pleased! Everything was completed as always performs perfectly. Chris Robinson coordinated the service courteously. I am pleased! Everything was completed as always More

I recently purchased a pre-owned GLE350 and having been the owner of 7 previous Benz' and I can say the experience in turning my GLE350 over to me was the worst Mercedes experience I have ever had. The Sal the owner of 7 previous Benz' and I can say the experience in turning my GLE350 over to me was the worst Mercedes experience I have ever had. The Salesperson could not properly attach my license plate which fell off before I got home. She could not help me program my blue tooth, reset the display defaults or answer any of the many other questions I had. When asked why Mercedes Concierge could not help me I was informed that MB of Sarasota no longer has that attribute due to COVID. She refused to call the Services Dept to help me and whenever my wife or I call to inquire about receipt of title she passes us off to another Dept. You could say that I am spoiled in my expectations of how I should be treated when I take delivery from MB, but this isn't the kind of experience that you'd get at some shady used car lot. Shame on you MB of Sarasota for tarnishing the MB Star. More

I have purchased two vehicles this year. An E400 and a S580. Both experiences were great. It just took six months to get the S580. Still learning all the features on both cars. S580. Both experiences were great. It just took six months to get the S580. Still learning all the features on both cars. More

Absolutely fantastic service and helpful/knowledgeable staff. Service and repair done in a timely manner, loaner provided on the spot if needed! Loved my service advisor Jim Foulkrod before he became Se staff. Service and repair done in a timely manner, loaner provided on the spot if needed! Loved my service advisor Jim Foulkrod before he became Service manager but thankfully he left me in very capable hands of Steven Appolloni ! More

Efficient process to schedule, lounge to wait, service performed and friendly people to deal with. Just a bit pricey for a basic service check up. performed and friendly people to deal with. Just a bit pricey for a basic service check up. More

Can’t get anybody on the phone when needed, it took three attempts and three people to resolve issue, need to improve automated system and phone operators attempts and three people to resolve issue, need to improve automated system and phone operators More

Shawn was a big help and made sure my car was 100% and delivered clean and fully serviced just the way it should be. I’m a happy repeat customer, many thanks to everyone at the dealership. delivered clean and fully serviced just the way it should be. I’m a happy repeat customer, many thanks to everyone at the dealership. More

Lisa Gillespie went above and beyond, constant contact regarding the status of car repair service! So pleasant and helpful! Service was timely and efficient! Well done regarding the status of car repair service! So pleasant and helpful! Service was timely and efficient! Well done More

Always clean, professional and courtesy. Honest and accommodating. I had a Service B performed and Shawn was able to get me a loaner last minute. This is my second vehicle we've brought in for service. accommodating. I had a Service B performed and Shawn was able to get me a loaner last minute. This is my second vehicle we've brought in for service. Been a client for 10+ years. More