Mercedes-Benz of Sarasota

I drive a 1997 Mercedes E-Class, so obviously my car still isn't covered under warranty. I always took my car to independent shops around town, but I was never happy with the quality of work or customer still isn't covered under warranty. I always took my car to independent shops around town, but I was never happy with the quality of work or customer service. Everyone always told me to avoid the dealership for repair work - as they would be the most expensive. Wow, they were wrong! After having a local independent shop tell me I needed a new $2,000+ transmission, I decided to take my car to Mercedes-Benz of Sarasota. I was immediately greeted by a service drive attendent, who immediately let Judy know I had arrived. Judy was an absolute joy to work with! She was so nice and extremely professional. She listened to every concern I had, taking note of everything. I was provided with a service loaner vehicle, as I had to get to work. Once my car went through a complete diagnosis, Judy called me that same day - to let me know that my car didn't need a new transmission at all! The only problem I had with that - was an electrical issue in the shifter. I had to get my shifter replaced. I saved $1,500 right there! To top things off, when I picked up my vehicle later on, I found that it had been completely washed and cleaned - they even cleaned the brake dust off my wheels! You don't get service like that anymore. So all in all, my original thoughts of the dealership were completely wrong. Every person in Service was extremely helpful and courteous. The prices were more than fair, and I was treated with absolute respect. I feel like these people went the extra mile to make sure I was taken care of. From now on, I honestly won't take my car (and future MB's) anywhere else. More

I recently visited Mercedes Benz of Sarasota to have a new key programmed for my beloved ML320. As I was waiting I was engaged in conversation with a salesman (Tom Clancy) We talked a bit and I mentioned new key programmed for my beloved ML320. As I was waiting I was engaged in conversation with a salesman (Tom Clancy) We talked a bit and I mentioned I was looking for another vehicle for my mother in law. After reviewing and test driving several diffrent vehicles, I selected A wonderful Mercedes E320. It was a recent local trade with only 20,000 miles. After an enjoyable negotiation process with Cranston Scott (Pre-Owned Sales Director) My credit application was provided to Jalal Jouhri (Financil Services Director) Jalal preceded to produce the most amazing results. I was able to purchase my Mercedes Benz at an amazing low interest rate of 1.99%. I couldnt have been happier with my level of service from the MB Team. I will enthusiastically recommend Tom Clancy, Cranston Scott and most importantly Jalal Jouhri. Simply the very best car buying experience I have ever had. More

I worked with Eugene Moerbt, his attention to detail was first class. I purchased a pre-owned suv, I was treated as if I purchased a New car. I will recommend Eugene Moerbt and Mercedes Benz OF Sarasota first class. I purchased a pre-owned suv, I was treated as if I purchased a New car. I will recommend Eugene Moerbt and Mercedes Benz OF Sarasota to all my contacts. FDuran More

I was very pleased with service and very friendly employees. Everything was done promptly. I will come back for any other services on my car. employees. Everything was done promptly. I will come back for any other services on my car. More

Judith has been my Service Advisor for the last 18 months. She is awesome. My previous vehicle was not a Mercedes Benz however they never treated me any differently. Recently I returned to the deal months. She is awesome. My previous vehicle was not a Mercedes Benz however they never treated me any differently. Recently I returned to the dealership for a routine inspection and decided to speak with a salesman during my visit. I met with Tom Clancy and told him that I wanted to look around and see what my options were. I think I was ready to join the MB family. Tom took his time with me and did not pressure me to make any decisions that I was not ready to make. After comparing the work I needed to put into my former vehicle to what I could invest in a used MB, the decision was already made. The MB of Sarasota team just made it possible. Thank you so much for a Christmas present to myself. Norma J. Wynn More

It's easy for things to run smoothly if one is buying new, especially when it is a MB. The measure of a man is how he handles the challenges. When I arrived to pick up my 2002 CLK 55 AMG the driver sea new, especially when it is a MB. The measure of a man is how he handles the challenges. When I arrived to pick up my 2002 CLK 55 AMG the driver seat would not move. Arnie reacted swifly and professionally and stayed on it until successful completion despite the challenges involved. In addition I would like to add that Jalal was excellent in his role and made me feel comfortable in my experience. Good work gentlemen. More

I have just purchased my 2nd Mercedes from Peter at Mercedes Of Sarasota. I drive 2 hrs each way just so I can deal with Pete. He is honest, friendly, and surely knows the product. The negative reputat Mercedes Of Sarasota. I drive 2 hrs each way just so I can deal with Pete. He is honest, friendly, and surely knows the product. The negative reputation of a car salesman certainly doesn't fit and Mercedes of sarasota. More

MIKE HELPED ME GET OUT OF A 2012 SLK 350 THAT WAS GIVING ME BACK PROBLEMS.ERNIE WITHERS MADE MY EXPERIENCE GREATER THAN I EXPECTED. I HAVE ALWAYS RECEIVED A BETTER DEAL IN CLEARWATER, FL BUT THIS TIME SARA ME BACK PROBLEMS.ERNIE WITHERS MADE MY EXPERIENCE GREATER THAN I EXPECTED. I HAVE ALWAYS RECEIVED A BETTER DEAL IN CLEARWATER, FL BUT THIS TIME SARASOTA DID A BETTER JOB. More

The whole team at Mercedes-Benz of Sarasota made me feel like they actually cared about me as a customer. I have sold cars in the past, and they were very up front with me about everything. I never felt l like they actually cared about me as a customer. I have sold cars in the past, and they were very up front with me about everything. I never felt like they were trying to take advantage of me. The finance manager actually called me after the deal was done and told me that he found a lower interest rate for me!! This was amazing customer service. Although I bought a $17,000 used car, they made me feel as important as if I bought a $100,000 car. More

First and foremost, I have given the rating detailed above as a result of the personable and excellent quality of service I received from all of the members in the dealership, but most especially from V above as a result of the personable and excellent quality of service I received from all of the members in the dealership, but most especially from Victor Lema. I am a new customer to the Mercedes Benz of Sarasota dealership and was referred by my daughter who was completing her 2nd purchase from Victor Lema. I was also present at her 1st purchase from Mr. Lema about 3 years ago. It was then that my daughter and I became impressed with Mr. Lema as a result of his professionalism, knowledge, patience, cooperation, and assistance in selecting and matching the the most suitable vehicle with our needs and desires. Instead of choosing a more convenient local dealership in Tampa, my daughter chose to return to see Victor at your dealership. It was at her most recent, 2nd purchase that I became reacquainted with Victor. In addition to the inherent desirability and value of the GLK vehicle and as a result of Victor and finance managers, Brett, and Joel, I am now a tried & true Mercedes owner and devotee. These gentlemen made it happen, and I remain grateful for the interaction I had and my overall experience with the dealership. My experience was pleasurable, exceeded my expectations, and surpassed any and all of my former experiences in buying a car. I love my GLK and I will remain supportive to Victor and his dealership by telling all of my friends, co-workers, and other family members about MB of Sarasota - definitely the place to go for a positive experience, an enjoyable outcome, and a valuable lesson in not only recognizing but also appreciating the highest level of customer service associated with the purchase and maintenance of a premier vehicle. Love my GLK and the people who were involved with my purchase Victor Lema's honesty, sincerity, and genuineness will bring me back as a loyal customer time and again. I feel like a member of the Mercedes Benz of Sarasota family. More