Mercedes-Benz of Sarasota - Service Center

Service was friendly, swift and informative. Robert was able to catch an error in my file which needs to be corrected. I would never have known if he wasn't as thorough as he was! Overall and Robert was able to catch an error in my file which needs to be corrected. I would never have known if he wasn't as thorough as he was! Overall and excellent experience with Sarasota Mercedes Benz! More

The service department was great! The showroom was clean and nice. I enjoyed the cookies too. The showroom was clean and nice. I enjoyed the cookies too. More

Efficient best describes the manner in which Sarasota MB handles the mass volume of clients they receive daily. Prompt, friendly professional care is extended to all. I give five star rating for aspect of d handles the mass volume of clients they receive daily. Prompt, friendly professional care is extended to all. I give five star rating for aspect of dealership and would encourage others to give them a try. More

Booked almost 3 months out, asked to have the price for service A and they did not know and was suppose to have someone call me with price. Never got the call and found out how expensive that package is on service A and they did not know and was suppose to have someone call me with price. Never got the call and found out how expensive that package is once there. Then had the good old add on service while there, because if I change my own air filter they won't warranty anything due to the air intake system. And they don't do service on the weekend to my vehicle that I use to work out of doing sales, I did not have for a day so lost lots of sales. Person that helped me when I was there was nice and all but some things need to change! More

Customer service is very good. They are dilligent and provide the service within an appropriate time frame. They are dilligent and provide the service within an appropriate time frame. More

The Sarasota team work well together with their customers, I have had a few difficult choices to make and they were there every step of the way whether it’s been to purchase a new car or keep my pr customers, I have had a few difficult choices to make and they were there every step of the way whether it’s been to purchase a new car or keep my present car, they have been excellent at laying out all my options and their service is by far the best I have received from a car dealership. Thank you for your top notch service. More

Very good client service and good follow up. Recommend this dealership for all of your maintainence needs. Recommend this dealership for all of your maintainence needs. More

Great service from both Randi and Donna. Overall a very pleasant experience. Service was done in a timely manner and the car was cleaned when returned. Loaner car was available immediatel Overall a very pleasant experience. Service was done in a timely manner and the car was cleaned when returned. Loaner car was available immediately upon my arrival. More

The process for getting a loaner car while routine service is being performed is terrible. First you have to "book" the appointment a month in advance if you want a loaner. Next. I stood in line (#3 service is being performed is terrible. First you have to "book" the appointment a month in advance if you want a loaner. Next. I stood in line (#3) at the loaner car area while overhearing one customer being told "your loaner was out of gas so I have to go gas it up for you, be right back". It would be good if this dealership could offer free pickup and delivery to come and get your car like Sarasota Ford does! It appears this service might be offered after all because I see the last question in this survey asks to rate pickup and delivery so I will try to get that next time. The service advisor, Lisa, was awesome but it took overnight for me to get my car back! More

Was very pleased with the service technician who successfully addressed my pricing concerns. He achieved that MB covered the cost of the spare part I needed. successfully addressed my pricing concerns. He achieved that MB covered the cost of the spare part I needed. More