Mercedes-Benz of Sarasota - Service Center

Have gotten good service for years…. now wondering what’s going on Unable to book loaner sometimes. All work taking longer. Drove off & wiper fluid light came on! Parts order delayed now wondering what’s going on Unable to book loaner sometimes. All work taking longer. Drove off & wiper fluid light came on! Parts order delayed . More

Lisa Gillespie is our service rep. She is fantastic. Knowledgeable and helpful. She met with us to take down our service needs, called with updates, arranged a loaner and had car re She is fantastic. Knowledgeable and helpful. She met with us to take down our service needs, called with updates, arranged a loaner and had car ready for pickup when I needed it. More

Always clean and attentive. They get you in quickly as well as check you out. Chis Robinson has been my representative for years and his is the best They get you in quickly as well as check you out. Chis Robinson has been my representative for years and his is the best More

Timely, courteous and professional service. I was advised about any needed services or parts before installation. No surprises. Highly recommended dealer. I was advised about any needed services or parts before installation. No surprises. Highly recommended dealer. More

the people in service & parts were very helpful with both ordering parts & explaining what needed to be done. Everyone seems ready & willing to help. ordering parts & explaining what needed to be done. Everyone seems ready & willing to help. More

Very customer service oriented. Efficient and reliable taking good care to do a complete workup. Efficient and reliable taking good care to do a complete workup. More

Installation of new tires and front end alignment. Smooth as silk! I highly recommend Mercedes Benz of Sarasota. Smooth as silk! I highly recommend Mercedes Benz of Sarasota. More

While vacationing in the Sarasota area from Iowa, we had a rear suspension airbag punctured on a Saturday. Mercedes Benz of Sarasota was just minutes away but was very busy and could not schedule a repair a rear suspension airbag punctured on a Saturday. Mercedes Benz of Sarasota was just minutes away but was very busy and could not schedule a repair until the following Thursday. Special thanks to Christina at the call center, who partnered with the service manager, Jim, and worked us in on Monday, had the parts in stock and repairs completed the same day, allowing us to leave to come home as scheduled on Tuesday. The service advisor, Shawn Barnett, made the process smooth and efficient. The shuttle driver, George, was great. Very much appreciated the video walkaround they offer to present the problem remotely without having to be in the service department. We vacation there often and will definitely return to them for service when needed. Very nice facility. Thank you all so very much! More

Well run and friendly atmosphere. Video from mechanic that shows diagnosis of repairs is a nice feature Video from mechanic that shows diagnosis of repairs is a nice feature More

Very efficient. Immediately on arrival, vehicle was taken into service bay and delivered back in shorter time than indicated. Immediately on arrival, vehicle was taken into service bay and delivered back in shorter time than indicated. More