Mercedes-Benz of Sarasota - Service Center

Check In for service was easy. Wait time was fair for service performed. Technician listened to my request. Very pleasant experience. Wait time was fair for service performed. Technician listened to my request. Very pleasant experience. More

Lisa G was my service advisor. Professional and kind. A+ Service today! Happy to be part of the Mercedes Family. Professional and kind. A+ Service today! Happy to be part of the Mercedes Family. More

I was greatly pleased to discover that my service needs were quickly diagnosed and scheduled for me while I waited in a comfortable lounge. I was impressed by the quick, professional handling of my car's were quickly diagnosed and scheduled for me while I waited in a comfortable lounge. I was impressed by the quick, professional handling of my car's needs by my service manager, Brett Ferrucci. When my car was delivered, it was sparkling clean and ready for more reliable road miles, thanks to my M-B dealer and its service team. More

My license plate bracket fell off the back. ...your people took care of this problem at 100 percent satisfaction!!! Awesome advisor..Lisa ,I beleive. ...your people took care of this problem at 100 percent satisfaction!!! Awesome advisor..Lisa ,I beleive. More

Our agent is Randi Doyle and she is wonderful. She takes care of all the details and makes our visits work just right. She takes care of all the details and makes our visits work just right. More

Excellent professional service - exceeded my expectations. Ability to have a loaner made the service day coordination easy. expectations. Ability to have a loaner made the service day coordination easy. More

The vehicle had a recall that was needed. I was supplied a loaner car. I was later called and told the car was done. The car was washed upon pick and the recall item was addressed. I was supplied a loaner car. I was later called and told the car was done. The car was washed upon pick and the recall item was addressed. More

Excellent customer service. Easy to make an appointment and the service advisor takes the time to explain things in detail. Also the loaner car service is very good. Easy to make an appointment and the service advisor takes the time to explain things in detail. Also the loaner car service is very good. More

Smell of gasoline in/around car and oil leak in garage made me call Mercedes immediately. Although the first person I reached told me to drop off the car for repair in a week's time, I requested that I t made me call Mercedes immediately. Although the first person I reached told me to drop off the car for repair in a week's time, I requested that I talk to my regular service person since it's an emergency. Steven understood the situation and advised that the car be towed to the dealer, but I said I'd drive it myself. Despite a long line of cars waiting service, within a relatively short time, the mechanic replaced the fuel line and oil filter. Thank you Steven, thank you Mercedes. More

Quick with the appointment, professional, courteous, job was completed on time, will return for future service. was completed on time, will return for future service. More