Mercedes-Benz of Scarborough

Zoe was incredibly communicative, super helpful, and quickly got my car serviced and back to me. quickly got my car serviced and back to me. More

Great service - transparency re: costs and took me right away when I got flat tire in the middle of the night. Quick and thorough - new tire and fixes riim! away when I got flat tire in the middle of the night. Quick and thorough - new tire and fixes riim! More

The service department can’t do enough for the customers! A great experience dealing with them. A great experience dealing with them. More

Thorough, professional and dedicated to providing an enjoyable owner experience. Awesome loaner was low mileage 2025 E450 wagon like our car was. A pleasant change from the older cheap cars that most co enjoyable owner experience. Awesome loaner was low mileage 2025 E450 wagon like our car was. A pleasant change from the older cheap cars that most competitors use for loaners. More

We have received great service from Mercedes-Benz of Scarborough. Especially Zoe, who was professional, helpful and knowledgeable! We trust the service Mercedes-Benz has provided us. Scarborough. Especially Zoe, who was professional, helpful and knowledgeable! We trust the service Mercedes-Benz has provided us. More

after 10-years of being a Mercedes Scarborough service client, I am still and again disappointed in the quality of customer service, communication, and the overall service experience. client, I am still and again disappointed in the quality of customer service, communication, and the overall service experience. More

The worst experience I've ever had at a Mercedes dealer. My family started with their first Mercedes in 1975, purchased and then serviced at Fletcher Jones in Newport Beach, California. We've had five since My family started with their first Mercedes in 1975, purchased and then serviced at Fletcher Jones in Newport Beach, California. We've had five since then, I own three. When I moved to Vermont in 2009 I started having them serviced at Automasters in Shelburne, Vermont. I continued to enjoy great service as I added my 2012 and 2016 E350's to my garage. We added our house in Portland, Maine in 2022 and started to go to Scarborough Mercedes for service then. We began with Neil Hickey then when they were operating out of trailers while they were rebuilding the main buildings of the dealership. Now they have a beautiful dealership, but Neil has a new job and the service went to xxxx. They had our car there for THREE MONTHS during which time we would call repeatedly and never get anyone on the phone. Our new service advisor only responded to the messages we left six times out of 23 calls. We called on a Monday and never heard back. We called that Friday and talked to the cashier who told us the car had been ready for several days. Then, when we went to pay, we were unable to use our Citibank ATM cards. When I got home and called Citibank they said there was nothing to show that the cards were used at all, much less denied. We are Citibank Priority members and never have less than $80,000 in our accounts. In the end, I can't even explain to myself how these horrible interactions could happen at a Mercedes Benz dealer. I will never go to the Scarborough Mercedes dealer again. I will only use the dealer in Shelburne Vermont even though it's more than an hour away from our house in Vermont. I hope Scarborough Mercedes goes out of business. It's a blemish to the company. More

Beyond excellent times 15! !! Best service ever. Will be back with my classic 1986 mercedes. !! Best service ever. Will be back with my classic 1986 mercedes. More

Modern, clean dealership. Always plenty of snacks and fresh coffee available. The waiting area is well set up so that I can get work done in an office environment while I wait Always plenty of snacks and fresh coffee available. The waiting area is well set up so that I can get work done in an office environment while I wait for the service work on my vehicle to be completed. My service adviser Neal is very knowledgeable and attentive to details. It is a pleasure to work with Neal. More

I’ve been a customer for more than 20 years. Appreciate the excellent customer service. Appreciate the excellent customer service. More