Mercedes-Benz of Scarborough

Tony Dragoni provided excellent service to us and followed up to ensure we were trained on the features of the vehicle. followed up to ensure we were trained on the features of the vehicle. More

Went in for a recall on my sprinter van and they have excellent service department Scott Joys went way out of his way to accommodate and repair issues with the sprinter that I was not aware of. He explai excellent service department Scott Joys went way out of his way to accommodate and repair issues with the sprinter that I was not aware of. He explain to me in details things that were going on with the van and if he could save me some money he would take care of it. I want to say thank you very much Scott for everything that you’ve done you and your team I’m very pleased More

This was the most easy purchasing process of a car at a dealership for me. Less than an hour and I was out of there dealership for me. Less than an hour and I was out of there More

Had always great service and wonderful customer relation with your staff members. On today’s visit scheduled with Debbie (she was wonderful and helpful) your service advisor Nick was a pleasure dealing with with your staff members. On today’s visit scheduled with Debbie (she was wonderful and helpful) your service advisor Nick was a pleasure dealing with. Congratulations to your staff More

Grabbed a coffee while waiting for a rental vehicle. We are confident knowing the vehicle will is ready for our winter trip across the country. Thank you. are confident knowing the vehicle will is ready for our winter trip across the country. Thank you. More

Scott is a great informative service manager...appreciated his professional service and communication skills. Jacqueline manager...appreciated his professional service and communication skills. Jacqueline More

This is the greatest dealership around. Always helpful courteous and friendly! We have purchased many vehicles from them and will always consider them as family because that is how we have been treated! courteous and friendly! We have purchased many vehicles from them and will always consider them as family because that is how we have been treated! More

Outrageous labor charge for 2 hours 20 minutes of work = $720.22 for routine maintenance. Refunded 10%. Stated didn't have an "hourly rate" . Poor communication. Darlings in Bangor will never $720.22 for routine maintenance. Refunded 10%. Stated didn't have an "hourly rate" . Poor communication. Darlings in Bangor will never refer them again. More

The appointment for a recall was made a few weeks prior, and since I was near Portland I thought I would do a few errands there with a loaner which I have always had from the Bangor dealership. I was told i and since I was near Portland I thought I would do a few errands there with a loaner which I have always had from the Bangor dealership. I was told it would only take approximately 30 minutes for this service., so I agreed to wait there. I arrived early for the 10 am appointment. At 11:45 I asked if there was a problem because I didn’t want to wait any longer, the receptionist contacted Nick who was my contact and said they were just getting ready to wash it for which I opted out. I don’t ever make a fuss when time runs over as I realize problems come up. BUT I really think I should have been notified at least part way through the wait time or the scheduler should not say it will only be 30 minutes. I have purchased Mercedes for the last 30 years. I’m not sure that I will be back. More

At Prime in Scarborough, Maine, I had the worst experience with a Mercedes dealership in my life. I made a service appointment to replace a tire sensor and a State inspection. I was given an 8 a.m. experience with a Mercedes dealership in my life. I made a service appointment to replace a tire sensor and a State inspection. I was given an 8 a.m. appointment for July 14. I dropped the car off the night before. Today, July 14, I called three times before noon To see when my car would be ready. Each time they said I had to talk with Nick, my service advisor but he was busy. I left my number, no call back from service director. Then on my fourth call, I said I just want my car back. Then I got a call back from Nick at 12.02. He apologized and said my car would be ready around 1:30. I said I will get there a little after 1 and wait. At 1:30 I asked to see Nick. Then a man came out and said we will soon get your car done. I asked for my car. I got my car at 1:40 and they had dine nothing to it. This dealership is a disgrace. More