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Mercedes-Benz of Scarborough

Scarborough, ME

Overview
Reviews
Vehicles
4.7
960 Reviews
Call Dealership (207) 358-6351
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137 US Route 1

Scarborough, ME

04074

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Showing 960 reviews

July 08, 2025

Actual mechanical work on the car is satisfactory, however the customer service follow up was almost nonexistent. My car was there for 3 day and I had to call to find out any info/updates on my car. T More

by captlima
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Multiple people in the service department
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Jul 10, 2025 -

Mercedes-Benz of Scarborough responded

Thank you for taking the time to share your feedback. While we’re glad to hear that you were satisfied with the mechanical work performed on your vehicle, we sincerely apologize for the lack of communication you experienced during your visit. We understand how important timely updates are, especially when your vehicle is in our care for multiple days. This is not the level of service we strive to provide, and your experience has been shared with our team to ensure immediate improvements in our follow-up process. We truly value your business and appreciate the opportunity to address this. If there’s anything further we can do to make things right or assist you in the future, please don’t hesitate to reach out to me directly. Warm regards, Michael Street, Service Director Mercedes-Benz of Scarborough | mstreet@group1auto.com | (207) 510-2268

July 05, 2025

Great service in an urgent situation 700 miles from home and on a holiday weekend More

by r.w.phillips
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Young, Brandi Lawler
Report | Print
Jul 07, 2025 -

Mercedes-Benz of Scarborough responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

July 02, 2025

Terrible service dept. overbooked and unreliable. Never done on time. Will not buy a Mercedes again More

by slamjam51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Jul 03, 2025 -

Mercedes-Benz of Scarborough responded

I appreciate your feedback and understand any frustration this may have caused. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Michael Street Service Manager mstreet@group1auto.com

June 30, 2025

The appointment was easy to make. When a problem was found, the service department was able to properly correct the issue and my car was ready as promised. Excellent service and cus More

by Anita66Anders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil ( in service)
Report | Print
Jul 02, 2025 -

Mercedes-Benz of Scarborough responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 30, 2025

Josh at Mercedes was efficient and phenomenal. The customer service inspired us to return and stay with Scarborough. More

by chris s.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Young, Brandi Lawler
Report | Print
Jul 02, 2025 -

Mercedes-Benz of Scarborough responded

Hi Chris, we're happy to hear you had such a positive experience with our team! Until the next time we meet, take care!

June 29, 2025

The service advisor kept me informed throughout the service./repair. Could not ask for better communication and service. Thank you Neil! More

by c_anastase
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil
Report | Print
Jun 30, 2025 -

Mercedes-Benz of Scarborough responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz Scarborough. We're looking forward to your next visit with us!

June 28, 2025

Everyone was extremely kind and helpful. Josh in the service department was kind, understanding, knowledgeable and extremely professional. More

by jedyer13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh, Jared Young, Brandi Lawler
Report | Print
Jun 30, 2025 -

Mercedes-Benz of Scarborough responded

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz Scarborough. Please don't hesitate to reach out if there's anything additional we can do for you.

June 27, 2025

They were thoughtful, friendly, very professional, and very good at what they do. I would highly recommend them. More

by rhsces22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
Report | Print
Jun 29, 2025 -

Mercedes-Benz of Scarborough responded

Hello, thank you for sharing your positive experience! Thanks again for the recommendation, and have an amazing day!

June 26, 2025

My service experience was excellent on all counts…too notch! I rate them ten out of ten. More

by kacaswell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Bath
Report | Print
Jun 26, 2025 -

Mercedes-Benz of Scarborough responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

June 26, 2025

Very nice facility and very friendly and welcoming staff. Over all it was a great visit. More

by cfournier123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily
Report | Print
Jun 28, 2025 -

Mercedes-Benz of Scarborough responded

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz Scarborough. We can't wait to see you again, have a great day.

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