Mercedes-Benz of Scarborough

All staff were excellent and Bob was the best! ! Carefully explained the car and the process. When I need an SUV I will go back and check those out too! ! Carefully explained the car and the process. When I need an SUV I will go back and check those out too! More

Poor service. Lack of follow through. Doesn’t listen to customer Wouldn’t recommend in future Lack of follow through. Doesn’t listen to customer Wouldn’t recommend in future More

The team at Mercedes-Benz of Scarborough was awesome in assisting me with my unexpected search for a new vehicle! Bob was helpful in knowing the type of car I was looking for and so happy I was able to fi assisting me with my unexpected search for a new vehicle! Bob was helpful in knowing the type of car I was looking for and so happy I was able to find a car I love and grateful for the MB team being supportive! :) More

I was a little apprehensive about my service visit since my longtime service advisor left but the new service advisor I worked with today was great to work with and honest about what the car did and did not my longtime service advisor left but the new service advisor I worked with today was great to work with and honest about what the car did and did not need at this time. More

Zoe was the absolute best! She took such good care of me and my SMART car and was totally understanding regarding our situation - she even secured a loaner for us to make our s She took such good care of me and my SMART car and was totally understanding regarding our situation - she even secured a loaner for us to make our service easier. More

My MB has been serviced here for 8 years and I have always been pleased with the service team’s professionalism. The work is done as described and at the cost estimate that I have been given. The avai always been pleased with the service team’s professionalism. The work is done as described and at the cost estimate that I have been given. The availability of a loaner car is always appreciated when needed. Keep up the good work. More

Neal in service was very helpful and easy to work with. I appreciate the effort the entire service department made to get my car going, including fixing a recall issue I was not aware of. Would certainly I appreciate the effort the entire service department made to get my car going, including fixing a recall issue I was not aware of. Would certainly go back for service. More

Brought my brand new GLE450e for a significant warranty repair. It was disheartening that a car with under 2000 miles needed this repair. The service department did a great job explaining the problem, wh repair. It was disheartening that a car with under 2000 miles needed this repair. The service department did a great job explaining the problem, what needed to be done for the warranty repair which included test driving my car over 250 miles. When they couldn’t get a part they needed they let me know it would delay the repair and kept me apprised of the progress. When the loaner they originally provided was too small for my needs they gave me a loaner equivalent to the size of my car. They cleaned my very dirty car before returning it. All wonderful. My only complaint is that they didn’t replace the gas they used for the two test drives. I brought it in with almost a full tank of gas and it only had a quarter of tank when I picked it up. May seem like a small thing but the reason my two month new car was there and was being extensively test driven was because of a significant manufacturing defect. Before I returned the loaner I filled it with 20 gallons of gas. I figured since I used the fuel, I should pay for it. The dealership/ MB should have done the same and replaced the fuel they used. Otherwise, they did a great job on helping me with what was a disappointing situation. More

The newly renovated location is amazing as are the staff from start to finish! They really do everything they can to make your experience great, and take care of your car like it’s their own! Honest and p from start to finish! They really do everything they can to make your experience great, and take care of your car like it’s their own! Honest and professional service! More

Great job at keeping us informed on the status of the car we ordered. All very nice to work with! we ordered. All very nice to work with! More