Mercedes-Benz of Scarborough

Great service, with friendly and attentive staff. Great technology/communications via text. Nice new showroom as well! Great technology/communications via text. Nice new showroom as well! More

First time ever at a MB facility, so I have no baseline. But, it appeared to be top quality. One thing that detracted from the otherwise, positive and professional experience however (I waited for 2-1/2 h But, it appeared to be top quality. One thing that detracted from the otherwise, positive and professional experience however (I waited for 2-1/2 hours) was the number of employees I saw, eating while walking around. And, the manager herself eating in her office. Is there no “employee break room” at this location? More

Neil was very professional, personable, and knowledgeable. I am happy we have the option to work directly with the same person each time! knowledgeable. I am happy we have the option to work directly with the same person each time! More

Zoe was outstanding…30,000 mile service and everything worked perfectly smooth couldn’t ask for any improvement worked perfectly smooth couldn’t ask for any improvement More

Serious remodeling done recently. Looks very impressive! Service intake was fast. Issue was properly diagnosed and resolved. Looks very impressive! Service intake was fast. Issue was properly diagnosed and resolved. More

MB went above and beyond to correct a bad situation resolved and and satisfying as well as financially acceptable. resolved and and satisfying as well as financially acceptable. More

Salesman is very knowledgeable and helpful but not at all pushy. He answered all of our questions and gave us plenty of time to deliberate. Accepted our fair offer without any unreasonable haggling. pushy. He answered all of our questions and gave us plenty of time to deliberate. Accepted our fair offer without any unreasonable haggling. More

Everything, and I mean every thing, was handled in a first class way. They were professional in all regards. first class way. They were professional in all regards. More

The service on my RV was outstanding and customer relations provided by Scott was exceptional!!!! relations provided by Scott was exceptional!!!! More

On 4/22/25, I came in for a 9am appointment to address an extended warranty - low pressure fuel hose issue. I picked up my car at 5pm, and the only things done were a multi point inspection identifying a spr extended warranty - low pressure fuel hose issue. I picked up my car at 5pm, and the only things done were a multi point inspection identifying a spring control arm with excessive play, worn front tires and a fuel leak. I had to come back 4/24 and wait 3 hours to have the extended warranty work completed. On 5/10, I made an online appointment for 4pm on 5/16, to have 2 tires replaced. I indicated online that I would wait. When I arrived, I was told that the appointment couldn’t be honored because the service department closed at 5pm., in spite of having made the appointment indicating that I’d be waiting. I had to return 5/28, to have the tires installed. The online “deal” consisted of an instant $75 tire rebate and 10% off for making an afternoon appointment. When I picked up my vehicle, I was told that offers couldn’t be combined and did not receive the 10% discount off of the $778.04 invoice. Would you use your service department again? More