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Mercedes-Benz of Scarborough

Scarborough, ME

4.6
703 Reviews

137 US Route 1

Scarborough, ME

04074

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Showing 703 reviews

March 14, 2024

Today when our check engine light came on our Mercedes sprinter we were in the area of Scarborough Mercedes. We were greeted by Scott, the service manager, who went above and beyond to get us an appointme More

by Miss mae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott service manager
Mar 15, 2024 -

Mercedes-Benz of Scarborough responded

We're thrilled to hear about your positive experience at Mercedes-Benz Scarborough! Providing excellent service and going above and beyond for our customers is what we aim for, and we're glad that Scott, the service manager, exceeded your expectations. Thank you for your kind words, and we look forward to serving you again in the future!

March 13, 2024

Handled a disabled vehicle situation quickly and efficiently for me even when I was hundreds of miles away. More

by Demp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal
Mar 15, 2024 -

Mercedes-Benz of Scarborough responded

We're glad we could assist you with your disabled vehicle situation, even from a distance. At our dealership, we aim to provide quick and efficient solutions to ensure your peace of mind, regardless of your location. Thank you for trusting us to help you during this time.

March 13, 2024

Excellent and prompt service. Both service advisors were professional and explained future repairs I would need. More

by Msambatakos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal Hickey and Scott Joys
Mar 15, 2024 -

Mercedes-Benz of Scarborough responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

Mar 15, 2024 -

Mercedes-Benz of Scarborough responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

March 12, 2024

A giant thank you to your outstanding service personnel Mohammed Fakory, Nick Darcie and Dave Stiles. While on the road, one of my tires lost significant pressure. I immediately drove to the dealership in More

by SSL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Young, Brandi Lawler
Mar 15, 2024 -

Mercedes-Benz of Scarborough responded

Thank you for your kind words! We're thrilled to hear that Mohammed, Nick, and Dave provided you with outstanding service at Mercedes-Benz Scarborough. It's fantastic to know that they were able to promptly assist you with your tire issue and get you back on the road quickly with new tires and a luxurious Mercedes-Benz loaner. We'll be sure to pass along your appreciation to Mohammed, Nick, Dave, and the rest of the team. Thank you for choosing us, and we look forward to serving you again!

March 07, 2024

In the past I’ve had bad experiences with them but recently I have felt heard and taken care of by the team! They have been friendly and made scheduling appointments much easier and timely More

by Collinmburnett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
Mar 10, 2024 -

Mercedes-Benz of Scarborough responded

We appreciate your feedback and are glad to hear that your recent experiences with the team have been more positive. It's important to us that you feel heard and taken care of, and we're committed to improving our service. Thank you for giving us the opportunity to serve you, and we look forward to continuing to provide you with great service in the future!

March 01, 2024

Outstanding service and staff ! Highly recommend, will always drive a Mercedes and work with this dealership all due to the great staff and service! More

by emkrestos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal (unsure of last name )
Mar 07, 2024 -

Mercedes-Benz of Scarborough responded

Thank you for sharing your positive experience! It's great to hear that you received outstanding service from our staff at Mercedes-Benz Scarborough. Recommendations from satisfied customers are always valuable. Safe and enjoyable driving in your Mercedes!

February 27, 2024

Had car issue after purchase. Very attentive and pleasant service. Salesperson also called to relieve my worry that they would repair it. More

by harrington07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t recall name
Mar 02, 2024 -

Mercedes-Benz of Scarborough responded

I'm glad to hear that our dealership was attentive and took care of the car issue promptly. It's also reassuring that the salesperson reached out to address your concerns. Your satisfaction is important, and it's great to see the team working to ensure a positive experience.

February 25, 2024

Excellent service. Timely and professional. Nice waiting area with Nothing Bundt cupcakes and a collection of beverages! More

by Ps.raz13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal
Feb 27, 2024 -

Mercedes-Benz of Scarborough responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 25, 2024

I’ve had my GL350 serviced at Mercedes Benz of Scarborough since I bought it. While not inexpensive, the service has always been exemplary. They’ve kept the vehicle running like new for 90,000 mil More

by AirStream Pictures
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammed Fakory *****
Feb 28, 2024 -

Mercedes-Benz of Scarborough responded

It's fantastic to hear about your positive experiences with Mercedes-Benz Scarborough and the exemplary service you've received for your GL350! Maintaining your vehicle like new for 90,000 miles is truly impressive. We're glad to hear that Mohammed, your service advisor, has been thoroughly professional, accommodating to your schedule, and provided excellent advice on service decisions. We appreciate your loyalty, and Mohammed looks forward to continuing to provide top-notch service for your vehicle!

February 20, 2024

I will have to wait and see how good the service itself was but completely dismayed that they have failed to agree to honor their $150 off coupon that was sent to me via email and regular mail . More

by Tgmundhenk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jared Young, Brandi Lawler
Feb 20, 2024 -

Mercedes-Benz of Scarborough responded

As I have responded to your email directly regarding the coupon, I am delighted to provide that to you. You have my apologies that you had to do this leg work after service to seek reimbursement, and the staff overlooked processing your request with the supplied coupon. While mistakes can and do happen, we should have been more responsive to your contact attempts to alleviate this concern. Please give me a handful of weeks before you see this in your hands. Reach out with any questions you may have. With Respect, Nick Dargie Service Manager

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