Mercedes-Benz of Scarborough

Repetitive problem with the transmission on our 2020 GLE 350 which was not adequately addressed. The first service lasted over a week and the problem repeated itself shortly thereafter. The second time, th 350 which was not adequately addressed. The first service lasted over a week and the problem repeated itself shortly thereafter. The second time, the car was in the shop for a month and the solution was to change the oil. There was infrequent communication and the loaner cars were entry level Mercedes. Both needed gas and were filthy inside and outside. Needless to say, a most dissatisfied and disappointed customer. This is our fifth Mercedes. The previous four were purchased at the Reisterstown Mercedes dealer in Maryland. Their excellence in customer service, as well as, auto service had us returning to purchase new cars with them until our departure to Maine. More

I had an appointment to have my tires exchanged and was contacted by my service rep, Neal, to let me know the service department was running behind schedule. It was greatly appreciated to be forewarned a contacted by my service rep, Neal, to let me know the service department was running behind schedule. It was greatly appreciated to be forewarned and for us to work out a plan to get the job done and me to my destination. My service was taken care of professionally. More

Perfect service thank you are all great and nice service from all the people and workers from all the people and workers More

Great service, fair pricing. I've purchased two vehicles here and it has always been a good experience. I've purchased two vehicles here and it has always been a good experience. More

Matthew provided great service And was very patient in explaining all the car features, so it made the experience very pleasant. explaining all the car features, so it made the experience very pleasant. More

Been a customer for 16 years, used to be best, now worst. Phone system a joke. Endless do loop, and can’t get anyone to deal with $7,000 overcharge on a warranty . They just pass the buck and never call back Phone system a joke. Endless do loop, and can’t get anyone to deal with $7,000 overcharge on a warranty . They just pass the buck and never call back. Great cars but dealership has gone to xxxx More

Matt Benson was great to work with, very knowledgeable about the vehicles. His follow up and customer service was above and beyond other dealers that I visited. Would definitely recommend working with Mat about the vehicles. His follow up and customer service was above and beyond other dealers that I visited. Would definitely recommend working with Matt on a Mercedes purchase/lease. More

The 5-Stars is for Matt Benson. He stayed with me and guided me through the process and helped me to weigh my options and leave with the best one fitness. Matt was patient, kind, un He stayed with me and guided me through the process and helped me to weigh my options and leave with the best one fitness. Matt was patient, kind, understanding and it really felt like he cared about my wants, needs and desires. I appreciated that very much. More

Excellent customer service from both Matthew Benson and Spencer Roe. The car selection was great and the whole process was quick and easy. Spencer Roe. The car selection was great and the whole process was quick and easy. More

Bend over backwards to get the car we wanted. Just wasn’t there. Very good service and followthru Just wasn’t there. Very good service and followthru More