Mercedes-Benz of Scarborough

My service advisor Nick did a great job expediting my service and making the experience the least stressful possible! service and making the experience the least stressful possible! More

Effective, efficient, courteous, thorough, great customer service, and attention to detail although a bit expensive. service, and attention to detail although a bit expensive. More

I only have amazing things about Mercedes-Benz Scarborough, they always exceed my expectations. Nick is the service adviser you look for there but to be honest , everyone there are pretty good at Scarborough, they always exceed my expectations. Nick is the service adviser you look for there but to be honest , everyone there are pretty good at their job . More

When vehicle was returned, the low battery alarm was sounding. Someone had been listening to the radio during the many days on site; they failed to turn off radio when done, and ran the RV's house batt sounding. Someone had been listening to the radio during the many days on site; they failed to turn off radio when done, and ran the RV's house battery down to 0% and killing one of the monitoring circuits and substantially weakening the house batteries. They did a thorough job on the sewage system repair but the battery damage is going to be an added cost which should not have happened. More

We have bought 4 Mercedes from Mercedes Benz of Scarborough. They have a great sales team and excellent service. Scarborough. They have a great sales team and excellent service. More

Great and easy service. The location is great and very easy to get to from wherever The location is great and very easy to get to from wherever More

First time with Nick he is knowledgeable and worked with me on all my questions I will look forward to seeing him again me on all my questions I will look forward to seeing him again More

Very service friendly dealership. They were pleasant and efficient. I was even provided a loaner so I didn’t have to wait for my vehicle. They were pleasant and efficient. I was even provided a loaner so I didn’t have to wait for my vehicle. More

This review is based on a recent visit to this dealership’s Service Department. Overall, the customer experience was below what should be expected from the Mercedes brand. I scheduled the first dealership’s Service Department. Overall, the customer experience was below what should be expected from the Mercedes brand. I scheduled the first year’s maintenance almost 2 weeks ahead of the appointment and it was clear that there also was a recall involving the rear seatbelts. I arrived on time for the 10:00 AM (Tuesday) appointment but was not greeted or assisted until after 10:30 AM. I then waited almost 3 hours only to be told that they did not have the parts for the recall. They said the work would be done the next day and gave me a loaner vehicle. They ended up keeping my car for 6 more days and I finally was able to get my car on the following Monday. Also, the rear seat area had numerous muddy footprints from the service employee which should have been cleaned up prior to returning the vehicle to the customer. Although the car was washed on day one it was kept outside through several storms for the 6 days and needed to have been washed again prior to delivery to the customer. None of the above was the fault of the customer service representative who worked with me who was very professional and helpful. More

Service was good, however it took longer than expected to check in and check out. After I scheduled the appointment I never got a phone call back with an estimate, as requested. check in and check out. After I scheduled the appointment I never got a phone call back with an estimate, as requested. More