Mercedes-Benz of Scarborough

The staff is friendly, and the dealership is using special practices to help combat the spread of Coronavirus. They quickly took care of my service needs. special practices to help combat the spread of Coronavirus. They quickly took care of my service needs. More

solid service Prime has provided solid, reliable service for our vehicle. The service writers know us, and offer helpful suggestions based on use and time. The onli Prime has provided solid, reliable service for our vehicle. The service writers know us, and offer helpful suggestions based on use and time. The online scheduling can be haphazard, but once we make an appointment, things go well. I love that they wash the car whenever we visit! More

New to us Smart Car. First time here with our new to us 2014 Smart Car and had a regular scheduled Maint. done on the car. the Service personal was very good talking to us First time here with our new to us 2014 Smart Car and had a regular scheduled Maint. done on the car. the Service personal was very good talking to us and explaining and answering all of the questions we had concerning our first Electric Car. Everyone from front desk to person getting our car was professional and during this time of The Virus kept their distancing and clean. Thank you. More

was given an inflated estimate for car repairs...I know it was inflated because I went to another garage for a 2nd opinion...the 2nd opinion was very different from Prime Mercedes...the 2nd opinion even ph it was inflated because I went to another garage for a 2nd opinion...the 2nd opinion was very different from Prime Mercedes...the 2nd opinion even physically showed me why the recommended repairs from Prime Mercedes were NOT needed...I have been a loyal customer at Prime Mercedes for the past 15 years, after this experience I do not plan to ever return, as I can no longer trust Prime More

They took care of an issue without hesitation. It made my life a whole lot easier.I was amazed that I had failed to notice earlier but no matter the time lag they honored and fixed the problem my life a whole lot easier.I was amazed that I had failed to notice earlier but no matter the time lag they honored and fixed the problem More

Great communication and Service Needed to have my sprinter serviced. Everything was easy, Communication was good. Quickly diagnosed the problem, offered a solution, and executed the Needed to have my sprinter serviced. Everything was easy, Communication was good. Quickly diagnosed the problem, offered a solution, and executed the plan. All of this while providing safety for all of us during the Covid-19 pandemic. More

3 tries to fix the GPS on my brand new $225k vehicle. Each time they said it was fixed. Each time it was absolutely not fixed. I understand that things go wrong. But, it continues to be a major waste of Each time they said it was fixed. Each time it was absolutely not fixed. I understand that things go wrong. But, it continues to be a major waste of my time; broken is broken. Clearly, the quality of the service work is not being checked by management. More

Nick Dargie helped me with service today. He provided an extremely high level of service. His knowledge in the field is impeccable. He is very personable and made my experience at Prime simply amazing. extremely high level of service. His knowledge in the field is impeccable. He is very personable and made my experience at Prime simply amazing. More

Fantastic experience, as always! Mohammad goes the extra mile delivering exceptional customer service! The entire service staff is professional, polite, and eager to help. Keep up the great work! mile delivering exceptional customer service! The entire service staff is professional, polite, and eager to help. Keep up the great work! More

This is the second MB I’ve purchased from Prime. I wouldn’t go anywhere else. Spencer Roe is the best salesperson. The whole experience was very pleasant. wouldn’t go anywhere else. Spencer Roe is the best salesperson. The whole experience was very pleasant. More