Mercedes-Benz of Scottsdale

Bought a 2014 E350 from Rob Rossi Rob Rossi was terrific! He listened to what we said and responded appropriately. He did not high-pressure sell us on what we didn't want. Instead, Rob Rossi was terrific! He listened to what we said and responded appropriately. He did not high-pressure sell us on what we didn't want. Instead, he located the exact car we wanted. He then, amicably, negotiated a fair price for the car. He was very pleasant to deal with. What a nice surprise. When we returned the next day to do the paperwork, Mercedes Lorenzo, the business agent assigned to us, had the papers prepared ACCURATELY. We were able to sign off without incident. She was very courteous and highly efficient. Another really nice surprise. Everyone else we met on our tour of the dealership seemed sincerely interested in making our dealings with MB of Scottsdale the best it could be. From Chase to Steve. Everyone! Thank you all. More

Love this dealership! Work performed impecably. Loaner car provided with ease. My car was delivered sooner than I expected and it was cleaned and spotless. Love this deal Work performed impecably. Loaner car provided with ease. My car was delivered sooner than I expected and it was cleaned and spotless. Love this dealership! More

Excellent Service - E350 I stress out over having my car repaired ... no matter how minor. I was so impressed by the professionalism of the service advisor that worked with me I stress out over having my car repaired ... no matter how minor. I was so impressed by the professionalism of the service advisor that worked with me at Mercedes Benz of Scottsdale. There was a huge warranty work that needed to be done on my car. So much that an inspector from the warranty company had to come in to look at the needed repairs. Joey Ramirez kept me up to date with each step of the process and provided information and reassurance. He provided me with a loaner so I had no down time and did not have to take time off from work. This is my second Mercedes Benz and I will never buy any other car or go to any other dealer for service. Thanks Joey! More

VERY IMPRESSED! This was my first experience and purchase of a Mercedes-Benz after being a life long BMW man. I was very impressed! Jeff Holder in Sales went out of h This was my first experience and purchase of a Mercedes-Benz after being a life long BMW man. I was very impressed! Jeff Holder in Sales went out of his way to find the Mercedes of my dreams! (Even though I was pretty demanding). Everyone was very friendly and professional. Holder found the exact C250 Coupe that I was looking for and I am very happy and satisfied. I give Mercedes-Benz excellent marks in all departments! I will recommend my friends and clients to Scottsdale Mercedes-Benz. More

very positive professional experience I bought my 2013 Mercedes-Benz G63 from Mercedes-Benz of Scottsdale last month and had a very positive and professional experience throughout the enti I bought my 2013 Mercedes-Benz G63 from Mercedes-Benz of Scottsdale last month and had a very positive and professional experience throughout the entire business transaction, as well as afterward. Every aspect of my experience with this dealership, and my very helpful, honest, and hard-working salesman, Rick Seltzer, was and is positive and professional. I highly recommend Mercedes-Benz of Scottsdale as a dealership, Rick Seltzer as a salesperson, and the Mercedes-Benz company overall. More

Hated Buying car until NOW. Great Comfortable experience Who really enjoys the normal car process, and the hocus pocus of the games, and the managers. This experience was nothing like this at all. Tino wa Who really enjoys the normal car process, and the hocus pocus of the games, and the managers. This experience was nothing like this at all. Tino was 100% professional, and exceeded any possible expectations I could have had. You don't find professionals like this in the automotive industry ever. Tino listened to what I wanted, and I responded to my needs, and nothing else. He make great suggestions, and I took advantage of his knowledge, and it was a WIN WIN. Anita, his assistant, was attentive, and educated me on all the new technology that I now owed. I think I made some new friends in them, and all I can say is WOW!!! Great Experience, and I am a customer forever. Thank you both! More

Best service agent! Service representative, Phil, is an exceptional and remarkably good representative for your company! He is always responsive, caring, and informative Service representative, Phil, is an exceptional and remarkably good representative for your company! He is always responsive, caring, and informative in the best way any service representative could be. I have had a lot of cars, and Phil is the best service agent of any I have had experience with in all of my years... And all of my auto repair and maintenance experiences! More

LOVING THE NEW RIDE Had a great experience with the purchase of my new car with Jeff Nowak. Had a trade in situation, and Jeff made the whole transition into the new car Had a great experience with the purchase of my new car with Jeff Nowak. Had a trade in situation, and Jeff made the whole transition into the new car making me feel very comfortable about the choices I had while guiding me thru all my options. I'm from California, and my family, since I was a kid have always been Mercedes Benz owners. The customer Service level in Scottsdale is just as fantastic as I can remember while purchasing my other cars with Mercedes in the past. Thanks again Mercedes for everything, -Robby Marycz More

I got my dream car thanks to Mercedes Benz of Scottsdale! I wasn't exactly sure what kind of car I wanted, but I knew I wanted a mid-size SUV. I looked at several different models (Porsche, BMW, LandRover, I I wasn't exactly sure what kind of car I wanted, but I knew I wanted a mid-size SUV. I looked at several different models (Porsche, BMW, LandRover, Infiniti, Lexus) until I found my new Mercedes-Benz ML 63 AMG. It's a gorgeous car with all the right bells and whistles. It was upstairs in the showroom, so I didn't think I'd be allowed to test drive it, especially after the bad experience I had at Land Rover of Scottsdale where I was told if I wanted a Range Rover Sport, I should order one and I could drive it when it came in several months later. It didn't matter how much I planned to spend, Land Rover refused to allow me to test drive a RR Sport despite the fact that they had one on their showroom floor. That certainly didn't happen at M-B of Scottsdale. Ron immediately asked if I wanted to test drive the AMG; he moved another car out of the way, took it off the showroom floor, through the back entrance/garage and off we went, no hesitation. Ron made the buying process easy and with a little negotiation over our trade-in BOOM, done deal! EVERYONE at M-B of Scottsdale was professional, courteous and accommodating. Every single person we had interaction with, starting with the receptionist, to Jacque the Hospitality Director, to the Parts Manager, to Mercedes in the Finance Department rates 5 Stars!! I had read reviews that this dealership was rated 5 Stars and I honestly found it difficult to believe because really, who rates a dealership 5 Stars? Well, it's true and I can personally attest to it. This is a 5 Star dealership from start to finish. More

continued to surpass... The Mercedes of Scottsdale experience continues to surpass my every expectation as to how a car buying experience can be made painless! Traci was unbe The Mercedes of Scottsdale experience continues to surpass my every expectation as to how a car buying experience can be made painless! Traci was unbelievables: Pure and simple. We visited with her one Saturday and told her what we looking for and two months later, she calls to say "We found your car". We went to the Scottsdale Road store, looked at the car and bought it on the spot. We had our old car serviced by Steve who has always been very helpful and accommodating and we will continue to work with him. The Mercedes of Scottsdale buying experience is positively unsurpassed. More