Mercedes-Benz of Scottsdale

Easy and pleasant purchase Had a great experience with an easy and pleasant purchase of my new Mercedes ML Bluetech. No pressure and all went very smoothly. Much easier than my Had a great experience with an easy and pleasant purchase of my new Mercedes ML Bluetech. No pressure and all went very smoothly. Much easier than my prior car purchases. More

Excellent service - I will be back Jacob Meacham, my service advisor is extremely professional, courteous and friendly. The entire experience was very pleasant. I am very happy with the Jacob Meacham, my service advisor is extremely professional, courteous and friendly. The entire experience was very pleasant. I am very happy with the work and will definitely come back in the future. More

Best service I've ever had I have owned Mercedes Benz cars all my life and experienced the full spectrum of service quality, expense, knowledge, and customer-centeredness over t I have owned Mercedes Benz cars all my life and experienced the full spectrum of service quality, expense, knowledge, and customer-centeredness over the years. I recently moved to Tucson from the East Coast and discovered that the overall experience with Mercedes service was just plain better in all regards except perhaps knowledge. In Tucson, I dealt exclusively with a wonderful service agent named Tina Griffiths. Then I moved the Scottsdale, had a small problem and went to the brand new and truly beautiful Mercedes center there. To my extreme delight, I found that Tina Griffiths was now at the is new facility, and again, provided me with an unprecedented level of service and support. From a dead battery (service car sent to my home in a flash to replace the battery), to curb rash on my alloy wheels, to a major leak of which I was unaware, she took care of each issue with the same speed and attention to detail. I cannot praise Tina or this dealership highly enough. It is, hands down, the best Mercedes service that I've ever enjoyed (some of it on the East Coast was actually abysmal to abusive). I am a truly grateful customer. I would never go anywhere else. More

Very Careful Attention to Customer Care Just keep up the great work. The very careful attention to customer care and follow through is superb, and the new location of the dealer is amazing. Just keep up the great work. The very careful attention to customer care and follow through is superb, and the new location of the dealer is amazing. More

Never Going Back To Schumacher For as many reasons I did not want to ever work with Scumacher Mercedes Benz, I found just as many for wanting to work with Mercedes Benz of Scottsdal For as many reasons I did not want to ever work with Scumacher Mercedes Benz, I found just as many for wanting to work with Mercedes Benz of Scottsdale. My first experience with MB of Scottsdale required them making a service call on my car. I had run over a bolt and my tire was shredded. I called in to see if I could have someone change my tire. The service associate was there in less then 20 minutes. Tire was changed which allowed me to take the car in to be serviced. As I pulled into the service area of MB of Scottsdale, Tina Griffith was already outside waiting for me. I was so impressed that they saw me coming and were ready to help. By the way, the car I mentioned above with the flat had been purchased at Schumacher. Tina did not even blink an eye where I bought it. Her goal was to meet my needs for servicing the vehicle and make the process painless. She exceeded all of my expectations. I had a loaner in 20 minutes and my car was scheduled to be ready by noon the next day. No surprise, my car was ready(and washed) on time. I was so impressed with the operation that I bought an SL550 the next day from MB of Scottsdale. Always wanted a two seater for the weekends. Again, the process went flawlessly, Tina has and continues to deliver a tremendous customer experience for me. I could not be happier. More

Very knowledgable, honest and efficient Jeff Holder made the process of purchasing a car smooth. In the past it was a pain but not this time. Usually once you leave out the door you never he Jeff Holder made the process of purchasing a car smooth. In the past it was a pain but not this time. Usually once you leave out the door you never hear from your dealership but Jeff has followed up with me twice to make sure everything is alright. Didn't nickel and dime me for my trade in, fair price. Very knowledgable, honest and efficient... what else could you want? More

The best service department ever. The manager Maurice is a complete pleasure, and I can't say enough about my Service Advisor Dustin. They held up to their word of a loaner car and to keep me apprised of t a complete pleasure, and I can't say enough about my Service Advisor Dustin. They held up to their word of a loaner car and to keep me apprised of their progress. I highly recommend this place. More

My family and my friends all go to this Mercedes dealer for service regularly. Jacob has been our service tech. He does great work and won't quit till your car is fixed. If you have a problem he will find for service regularly. Jacob has been our service tech. He does great work and won't quit till your car is fixed. If you have a problem he will find it. If you have a noise he will find it. We have purchased a couple of pre-owned vehicles and have been very satisfied. The sales people were helpful and the service department was efficient. Highly recommended. More

I bought a C250 from Mercedes-Benz of Scottsdale through the best sales person I have ever worked with Matt Mauer. It was an excellent experience from beginning to end. Matt treated me with gold star servic the best sales person I have ever worked with Matt Mauer. It was an excellent experience from beginning to end. Matt treated me with gold star service through the purchase and any concerns afterwards. He continues to touch base with me to make sure my satisfaction has continued even after the sale was completed. If you need to buy a car I recommend Mercedes-Benz of Scottsdale and Matt Mauer is the perfect salesmen to make it happen, he won't disappoint you :) More

Just recently decided to upgrade to a bigger family vehicle. Traci was wonderful at helping me decided between the GLK350 & the ML350, she answered all of my questions & made me feel very comfortable. vehicle. Traci was wonderful at helping me decided between the GLK350 & the ML350, she answered all of my questions & made me feel very comfortable. Everyone at the dealership was very friendly and the finance manager explained in great detail the certified pre-owned warranty. I love my ML350!. More