Mercedes-Benz of Scottsdale

I hate dealing with car salespersons and had just come from another car dealership where I had been subjected to an aggressive, high pressure sales technique which is so typical in the car industry. What from another car dealership where I had been subjected to an aggressive, high pressure sales technique which is so typical in the car industry. What a great and pleasant surprise it was to meet Mr Meacham and other staff members at Phoenix Motor Company. I was treated courteously and with respect and professionalism. Mr. Meacham provided helpful information and allowed the car I purchased to sell itself. The overall experience at Phoenix Motor Company was outstanding. More

I have been a loyal customer of Phx Motor Co since 1990, and have returned numerous times to purchase a car, including yesterday, when I completed the purchased a beautiful 2014 ML350. I have consistently and have returned numerous times to purchase a car, including yesterday, when I completed the purchased a beautiful 2014 ML350. I have consistently chosen to return to this dealership because of the exceptional level of quality customer service I have experienced each time. My purchasing experience yesterday was no exception! Specifically, I worked with Fleet Manager, Greg Ring and his assistant, Ashley, as well as, Renee Nicely, Finance Manager. I found each of them to be exceptionally friendly, knowledgeable in their area of expertise, and totally committed to making my purchasing experience a positive one. Greg answered all of my questions and researched multiple inventories until he found the exact model I wanted. He did not pressure me in anyway, which made the whole experience totally satisfying. Ashley was so friendly and patient with me as we sat in my new car and she taught me how to navigate through all of the electronic features. And, Renee was totally awesome as we completed the financial aspect of the deal. Without hesitation, I highly recommend these employees as the epitome of what high- quality customer service should be at all dealerships. More

Please, whatever you do, do not go to the Phoenix Motor Company for service. I've spent over thirteen thousand dollars in the last year (in one year! for a car with less than 60k miles on it) on repairs an Company for service. I've spent over thirteen thousand dollars in the last year (in one year! for a car with less than 60k miles on it) on repairs and every single time I leave there is yet another issue that undoubtedly costs 2-3 thousand more dollars. At first I thought it was smart to get dealer repairs as they would "know" what they were doing, right? However, every single time I have them do something, immediately something else goes wrong. Immediately. And to top that off, they charge a good 30% more than what you would pay at a local auto shop. Last April I promised that I'd never use them again, but last week they were the only ones with the part I needed - so I gave it another two thousand dollar shot. Two days after the day they said it would be ready I pick it up only to notice that it is shifting hard. I bring it back and of course it has nothing to do with the transmission work they JUST DID and now I need to spend 2-3 thousand more dollars. Don't end up feeling like a sucker like I do. Again. More

My experience with Phoenix Mercedes was seamless and outstanding thanks to Jacob Mecham. He was very professional and took great care of me. I highly recommend Jacob and Phoenix Motor Company. outstanding thanks to Jacob Mecham. He was very professional and took great care of me. I highly recommend Jacob and Phoenix Motor Company. More

We recently purchased another vehicle from a local Chevrolet dealer in N. Scottsdale and it was a complete nightmare. When we went to Phoenix Motors we assumed it would be a better experience but didn Chevrolet dealer in N. Scottsdale and it was a complete nightmare. When we went to Phoenix Motors we assumed it would be a better experience but didn't realize how amazing it would actually be. We spent about an hour with Rick on a Saturday choosing a color and researching what was available. Rick searched the western US and found a perfect fit in ElPaso. They had the vehicle ready for delivery on Thursday. We spent forty mins on that night including the delivery and finance. The two experiences were night and day! More

I've bought multiple Mercedes over the years and I have never met a better service adviser than Pearl Ennis. She is professional, courteous and a pleasure to do business with. Best I've ever seen. As have never met a better service adviser than Pearl Ennis. She is professional, courteous and a pleasure to do business with. Best I've ever seen. As long as she works for Phoenix Motors they have my business for both service and new car purchases. She made what is usually a hassle a lot of fun. Their salesman Bruce Waller is also top drawer. Looking forward to their new location in Scottsdale. Long overdue. More

Greg was extremely helpful with getting my vehicle serviced and available earlier than expected for me to meet some late afternoon appointments. Great job and great customer service. serviced and available earlier than expected for me to meet some late afternoon appointments. Great job and great customer service. More

Excellent dealer. Greg is super efficient, he found the car(ML350 bluetec) color, and specs I wanted within 2 wks. The price was right too. The whole process was quick and easy. Very friendly staff. Recomm car(ML350 bluetec) color, and specs I wanted within 2 wks. The price was right too. The whole process was quick and easy. Very friendly staff. Recommend highly. More

We were very impressed with the professional and friendly service we received from Tino and his assistant, Anita, in the purchase of a used vehicle at Phoenix Motor Company. Tino was very easy to talk to, n service we received from Tino and his assistant, Anita, in the purchase of a used vehicle at Phoenix Motor Company. Tino was very easy to talk to, never made us feel pressured at any time, and was very accomodating through the whole process. Thanks to Tino we got a great price on just the vehicle we were looking for. So, thanks Tino. It was very nice to have met you and Anita and thanks for making our car buying experience enjoyable and stress free. More

This was the best new car sales experience we've ever had from start to finish. Tino and his assistant Anita are great to work with! I would highly recommend buying cars from them!! They were very kno had from start to finish. Tino and his assistant Anita are great to work with! I would highly recommend buying cars from them!! They were very knowledgeable and we felt like we were treated very fairly! More