Mercedes-Benz of Seattle

Simply the best Thoughtful in every regard, impeccable and thoroughly pleasant. Sam was wonderful to work with, quickly, professionally and thoroughly assisted me wi Thoughtful in every regard, impeccable and thoroughly pleasant. Sam was wonderful to work with, quickly, professionally and thoroughly assisted me with my GL 450. When I expressed to her my dream timeline to get the work on my car done, she looked into getting my parts ordered with express delivery and the work was completed the next day. Amazing follow up. Stellar service. From everyone, from the mechanic Francisco to the shuttle driver Charlie. And a delightful space in which to wait...you almost don't mind the inconvenience of having to stop your life to deal with your automobile! More

Good communication Everything on my car is power operated and automatic so I don't need to use my key. I'm really happy with my new car! Everything on my car is power operated and automatic so I don't need to use my key. I'm really happy with my new car! More

Tire replacement Tire went flat from a nail. MB took me in without an appointment, and had my car back good as new within an hour. Barely enough time to get settled i Tire went flat from a nail. MB took me in without an appointment, and had my car back good as new within an hour. Barely enough time to get settled in the waiting room! More

Nissan Frontier Great experience. Michael Zheng was awesome and we love the truck. Paperwork was a breeze and everything was explained in detail. I will be back when Great experience. Michael Zheng was awesome and we love the truck. Paperwork was a breeze and everything was explained in detail. I will be back when its time for a new vehicle. More

Brake Calipers froze up Mercedes Benz of Seattle was very gracious in providing me a comparable loaner until parts came in. I requested an SUV and was able to secure one on l Mercedes Benz of Seattle was very gracious in providing me a comparable loaner until parts came in. I requested an SUV and was able to secure one on loan from them. More

The service department is amazing Liz is the best! She is always right on top of what ever is needed and text me which is great! I prefer to communicate this way it is so effective. Liz is the best! She is always right on top of what ever is needed and text me which is great! I prefer to communicate this way it is so effective. More

Prompt and responsive Was able to get an appointment on short notice before leaving on a trip. The customer service was outstanding. The car was delivered on time and the Was able to get an appointment on short notice before leaving on a trip. The customer service was outstanding. The car was delivered on time and the Uber service for the time inbetween was well organized. More

Top notch professionals Excellent communication, work done timely amd within budget vehicle cleaned upon return. Customer lounge is great. Very clean with nice amenities. Shu Excellent communication, work done timely amd within budget vehicle cleaned upon return. Customer lounge is great. Very clean with nice amenities. Shuttle service works great! More

Great experience They were efficient and professional. My experience was great from calling to schedule, to being greeted and talked with upon arrival, to easy pick-up They were efficient and professional. My experience was great from calling to schedule, to being greeted and talked with upon arrival, to easy pick-up. More

Friendly and knowledgable. Have worked with John for many years and has always provided great customer service both at the current location and on Capitol Hill. Thank you. Have worked with John for many years and has always provided great customer service both at the current location and on Capitol Hill. Thank you. More