Mercedes-Benz of Seattle

Helpful, friendly, professional. I love how customer service oriented the staff are. They think of what you may need before you do. They seem empowered to make decisions on their own I love how customer service oriented the staff are. They think of what you may need before you do. They seem empowered to make decisions on their own to ensure a positive customer experience. More

A/C works now Had a great experience getting my vehicle taken care of. They identified and confirmed the issue, and fixed it the same day. The only complaint I have Had a great experience getting my vehicle taken care of. They identified and confirmed the issue, and fixed it the same day. The only complaint I have is standing areound when dropping off or coming to pick up, everyone is at a counter diligently working staring at computers and not paying attention to customers. That’s why I have them 4 stars instead of 5. More

MB of Seattle is Excellent! MB of Seattle provides great customer service. They helped us through every step of the process with ease and friendliness. We are repeat customers MB of Seattle provides great customer service. They helped us through every step of the process with ease and friendliness. We are repeat customers with MB of Seattle because of their level of professionalism. From sales, to finance, to parts and service, everything about MB of Seattle is top notch. More

All around good experience Thanks Emi for you help in our purchase of a solid, safe vehicle for our family. Amazing financing options were made available to us as well. Thanks Emi for you help in our purchase of a solid, safe vehicle for our family. Amazing financing options were made available to us as well. More

Brian at Mercedes of Seattle is amazing! Brian took really great care of me when I had an issue with my car the first time I brought it to him. So when I needed to take my car into service I Brian took really great care of me when I had an issue with my car the first time I brought it to him. So when I needed to take my car into service I thought of Brian. He told me what needed to be done now and what I could probably wait to do until the next service. He also changes my brake light. I also told him my concerns on my tires and mentioned that a tire store said that I needed all four tires replaced. Brian re-confirmed that I only needed two replaced told me they had them in stock and could do it that day and saved me half of what I was going to pay. Even though I bought my Mercedes at a different dealership I will always take my car to Mercedes of Seattle off of airport way. I trust Brian and his team and that goes a long way with me. More

Quick, Awesome, Responsive Hi had an annual B2 service pending and my reason to find a new service center. I also mentioned I had some squeaking sound coming from the roof and t Hi had an annual B2 service pending and my reason to find a new service center. I also mentioned I had some squeaking sound coming from the roof and they completely changed the panoramic roof. Of course I was also glad it was free as covered by warranty but they went out of their way to find the root cause and fix it. I wish they provided a loaner though which they only do if you buy the car from them. But they do provide free shuttle service within a 10 mile radius which is pretty awesome. More

Nagging problem of rubbing sound inside Hard to locate and fix. Took way longer than they wanted the shop kept working on it to make it go away. In the process they solved other problems. Hard to locate and fix. Took way longer than they wanted the shop kept working on it to make it go away. In the process they solved other problems. More

service related to recall issue. Done quickly excellent Done quickly with excellent car wash as well. John is very pleasant service person. The facility is very nice and I was able to read the paper and Done quickly with excellent car wash as well. John is very pleasant service person. The facility is very nice and I was able to read the paper and my book. More

VERY VERY GOOD I highly recommend this Mercedes Benz, especially the salesman Michael, he is very friendly and enthusiastic! I highly recommend him! Hope you custome I highly recommend this Mercedes Benz, especially the salesman Michael, he is very friendly and enthusiastic! I highly recommend him! Hope you customers come to find him! More

Excellent I have been going to this dealership since 1980, It was Phil Smart Mercedes then, I continue to go here because my experience has always been excellen I have been going to this dealership since 1980, It was Phil Smart Mercedes then, I continue to go here because my experience has always been excellent. Also, I like the people who work here. More