Mercedes-Benz of Seattle

Very unprofessional service. I made an appointment through text message to buy a car at 7pm, i wasn't told the dealer closes at 7pm. I checked on the website and noticed the dealer closes at 7pm, so i through text message to buy a car at 7pm, i wasn't told the dealer closes at 7pm. I checked on the website and noticed the dealer closes at 7pm, so i got there at 6:20pm to the dealership and the salesperson had gone home. When i asked for Daniel MacLaren, the receptionist called him over the phone and she said he had texted me asking me to come the next day (BIG LIE) and she said she could try to find another salesperson. So a guy tried to locate the car and took my driver licence, and after talking to someone else he came back saying they wont be able to take the car out to test drive it and the paperwork wasnt able to be completed that day because they were not able to contact the bank who already had approved the loan; and he said they had family and that they needed to go home. I insisted and said i had come all the way far and through the traffic to get there and i wasn't told the dealer closes at 7, and i showed him the exchanges of messages and the lack of information of Daniel MacLaren; so he went to speak to a manager and when he came back he said the car was sold already that afternoon. Really??Very dissapointed of that dealership. I dont recommend it at all. They should go out of business for their awful "customer service" and lack of professionalism. I would never come back and i don't recommend it to anyone. I will buy my car at other dealership. More

Easy check in when I arrived at my appointment. No courtesy shuttle on weekend. Clean waiting area with refreshments. No Detailing service available on weekends. My vehicle service has been. close courtesy shuttle on weekend. Clean waiting area with refreshments. No Detailing service available on weekends. My vehicle service has been. closed. I cannot access my account. More

Pleasant experience Joel, Coleah were very courteous, helpful, and sincere. And, the new finance person was also great. I think his name is Brad? He just moved her f Joel, Coleah were very courteous, helpful, and sincere. And, the new finance person was also great. I think his name is Brad? He just moved her from the East Coast. More

Service and management are always most pleasant from the time of meeting you through checking out. I especially appreciate being able to have a courtesy car to continue on with my day. Thank you! time of meeting you through checking out. I especially appreciate being able to have a courtesy car to continue on with my day. Thank you! More

GM Chris was extremely fair with my trade, Salesman Mike and Emmy took good care of us as well. We will be back for the next car. and Emmy took good care of us as well. We will be back for the next car. More

Service visit went fine except checking out loaner a very slow process. And when picking up car after I called to say on the way, seemed hard to find car. slow process. And when picking up car after I called to say on the way, seemed hard to find car. More

Even though the delivery our special order Metris van was extremely delayed because of Mercedes-Benz manufacturing issues (it took 8 months to arrive in Seattle!) we can’t say enough good things about Ke was extremely delayed because of Mercedes-Benz manufacturing issues (it took 8 months to arrive in Seattle!) we can’t say enough good things about Keith Donaldson. He was our advocate through the whole process, was responsive to our periodic inquiries, and made the transaction easy when the van finally arrived. Thanks Keith! More

Efficient and competent service. Very nice place to wait while the car gets serviced. They have cold and hot drinks, pastries, oat bars, and other peanut butter snacks to enjoy while Very nice place to wait while the car gets serviced. They have cold and hot drinks, pastries, oat bars, and other peanut butter snacks to enjoy while waiting. More

Return customer I came in 3yrs ago and got my first Mercedes and I was very impressed with customer service. So today I came back again got my second one and both tim I came in 3yrs ago and got my first Mercedes and I was very impressed with customer service. So today I came back again got my second one and both time Michael did a fantastic job! Thanks More

Worst Service Experience Ever It’s impossible to get any help at the Service Department. Been in the last 2 days. They are unable to even schedule an appointment. I can understand It’s impossible to get any help at the Service Department. Been in the last 2 days. They are unable to even schedule an appointment. I can understand how they are still in business. More