Mercedes-Benz of Seattle

Personal Attention I work with someone who has been with Mercedes for decades. He always takes care of immediate needs and advises me of things which need to be done, es I work with someone who has been with Mercedes for decades. He always takes care of immediate needs and advises me of things which need to be done, estimates how long I can wait and for budgeting purposes gives me a firm estimate. More

Not a pleasant first experience in Seattle I waited 2 hours only to be told that they had system issues. I was given the option to wait longer in hopes that the system would start working. Aft I waited 2 hours only to be told that they had system issues. I was given the option to wait longer in hopes that the system would start working. After a 1 hour drive to get there I decided to give it a try. It didn’t work. After all of that it was the attitude of the sales consultant that made it a bad experience. She did not value my time and could care less that I wasted my time. I will not return to that dealership. More

Top notch service that you would expect from M.B. Customer service was a 10 out of 10. Brian Nelson made the process of required maintenance service as seamless as possible. I appreciated the timely Customer service was a 10 out of 10. Brian Nelson made the process of required maintenance service as seamless as possible. I appreciated the timely notifications and willingness to make drop off and pick up so smooth. The level of service we receive at Seattle MB, is the reason why my wife and I continue to shop there. More

50,000 service I was able to get scheduled on relatively short notice. I was able to get service done when I needed it done. The team is highly reliable, trusted, I was able to get scheduled on relatively short notice. I was able to get service done when I needed it done. The team is highly reliable, trusted, and does outstanding quality work. John Glover is a great representative of your dealership. More

Navigation Chart update Mercedes of Seattle was very helpfull with a nation wide promotion to update the navigation maps for $99. They were very accommodating and informative Mercedes of Seattle was very helpfull with a nation wide promotion to update the navigation maps for $99. They were very accommodating and informative about the 2.5 hours required for the update. The dealership was very upscale with all of the amenities you would expect when working with the best. They were and always been very helpfull. More

Great Service, bad aftermarket work by Cartoys I have spent numerous times in the service department working to resolve an issue that was sold at the sale. They put in an aftermarket camera system I have spent numerous times in the service department working to resolve an issue that was sold at the sale. They put in an aftermarket camera system by Cartoys. We had consistent issues and after many times back into the shop, it was pulled out by cartoys. At the same time, our microphone stopped working and we came in a couple times to get it resolved. Everyone has been nice but we finally had the whole thing taken apart and there were foreign wires in the car around the same place that the microphone is. I have wasted many hours, not because of issue with service but by the use of crappy aftermarket items sold as factory like. If you buy a car, do not let them use Cartoys to do an install. We are finally getting out of the turmoil of this issue and would appreciate Mercedes Benz of Seattle terminating their relationship with Cartoys. More

The best Once again have a relationship at MB Seattle does not disappoint. They were doing some work on our C300 and did a scheduled maintenance we did not Once again have a relationship at MB Seattle does not disappoint. They were doing some work on our C300 and did a scheduled maintenance we did not know the car needed. We had a rock chip on our front windshield and they fixed it for us complimentary. This kind of service and dedication to maintain relationships with customers is rare. Great job MB Mercedes!!!!!!!! More

Experience was great. Friendly and helpful and knowledgable staff. They let us to drive the car around which helped with our decision. They heard about our concerns and tri Friendly and helpful and knowledgable staff. They let us to drive the car around which helped with our decision. They heard about our concerns and tried to fulfill our request. More

They did a great job They got the car finished superfast without any problems. Thank you so much for the help it was a great experience to deal with them They got the car finished superfast without any problems. Thank you so much for the help it was a great experience to deal with them More

Nothing Special I have to bring my ten year old smart to an authorized smart center - over 100 miles from my apartment (50 miles on the I-500 Speedway). In spite of t I have to bring my ten year old smart to an authorized smart center - over 100 miles from my apartment (50 miles on the I-500 Speedway). In spite of the distance, your dealership has been the most honest one I've dealt with. Brian has been a straight shooter with me. He also knows that I am only living on Social Security and has done his best to keep my cost low. Much appreciated. The only issues I have now is the travel distance & dealing with the Interstate. When I was 50, it was tolerable - but at 77, now, its a grind. More