Mercedes-Benz of Seattle

Service with the customer in mind Customer focused service is evident from the moment you drive in to the service drive. The layout, the people and their approach are all designed to m Customer focused service is evident from the moment you drive in to the service drive. The layout, the people and their approach are all designed to make life easy. More

Great Customer Service Took my Mercedes in for two recalls. Customer service was excellent and the lounge while waiting was very comfortable! Refreshments are also offered Took my Mercedes in for two recalls. Customer service was excellent and the lounge while waiting was very comfortable! Refreshments are also offered while waiting. More

The total experience was excellent. I have always had excellent service at the dealership and this time was no different, I have been taking my car there for all of it’s maintenance sinc I have always had excellent service at the dealership and this time was no different, I have been taking my car there for all of it’s maintenance since I purchased it in 2001. It now has 316,000 miles on it so you guys have done an excellent job!!!! More

Super good customer relations. Even though the problem with my Sprinter was a strange one, the service department (Bob Barlow) remained positive and helpful. The main problem turne Even though the problem with my Sprinter was a strange one, the service department (Bob Barlow) remained positive and helpful. The main problem turned out not to be covered by the warranty, but Bob felt that it wasn't entirely my fault either. So he split the cost with me. The quality and high level of service in this department has really impressed me. I didn't think this existed any more. More

Very good Sales agent was excellent everybody was friendly. Excellent customer service josia helped us a lot..even getting my insurance card.because i forgo Sales agent was excellent everybody was friendly. Excellent customer service josia helped us a lot..even getting my insurance card.because i forgot my insurance card home More

Fast, efficient and pleasant This dealership has the best service reps. I ended up bringing the car back within an hour of pick up and my rep made. The experience painless. This dealership has the best service reps. I ended up bringing the car back within an hour of pick up and my rep made. The experience painless. More

Great staff The staff worked very hard to make this a positive experience. Josia was especially helpful in making sure the we understood all the options of the ve The staff worked very hard to make this a positive experience. Josia was especially helpful in making sure the we understood all the options of the vehicle had even though it meant staying past closing time. Thank you for a fine experience. More

Fast and Stori is so nice! Got done quicker than she thought, even though updated my Nav also. They got me an Uber. Stori is great! So knowledgable and friendly. they also chang Got done quicker than she thought, even though updated my Nav also. They got me an Uber. Stori is great! So knowledgable and friendly. they also changed me to new wiper blades-no charge! More

Dealing with a Recall Handled professionally and quickly - I had called when I received the recall notice...not sure what to expect - Bill / Sam were great at getting me i Handled professionally and quickly - I had called when I received the recall notice...not sure what to expect - Bill / Sam were great at getting me in and scheduled - seamless with a smile More

Thanks to Stori Haug I made an appt. for a recall, I was called on that day and it was cancelled - others were given the part. on the weekend. One week later I called an I made an appt. for a recall, I was called on that day and it was cancelled - others were given the part. on the weekend. One week later I called and made a second appt. and was told parts were in, and I arrived for that appt. Two hours later ( I had a service done at Stori’s excellent suggestion so I would not need to return) then I was told the recall part would not be installed on that day.....the reason I had come. Thanks to Stori’s advocacy she found the part availability WAS there, and was being saved for another customer I suspect. My time is as valuable as anyone else’s. The service department seems to have been playing games that I found offensive, so did my husband. If it were not for Stori you would have lost TWO customers. We purchased our cars from you but there are other dealerships. Thank you again Stori for your professionalism , Gail Leeds More