Mercedes-Benz of Seattle

Samantha Mountha and Brian Pugh are amazing Samantha was my service advisor for a routine oil change and tire balance. She and Brian — the specialist working on my car — were absolutely incredib Samantha was my service advisor for a routine oil change and tire balance. She and Brian — the specialist working on my car — were absolutely incredible. They were warm, professional, and efficient. I really appreciate handling this type of thing without any hassle and that was definitely the case with Samantha and Brian at MB Seattle. More

Disappointed When I called to make this appointment I asked what was included with the service. I was told a list of items that seemed reasonable. When I brought When I called to make this appointment I asked what was included with the service. I was told a list of items that seemed reasonable. When I brought the car in I found out that these services that I understood to be included were not. Since this is a very low mileage vehicle I chose one additional service and left the car. When I picked it up the next day the car had not been washed or vacuumed. More

Best purchase experience at a Mercedes dealer ever! We were there because the lease on our current car was up and we knew we wanted the same type of car. George met us right away and was very professio We were there because the lease on our current car was up and we knew we wanted the same type of car. George met us right away and was very professional and courteous. He knew everything about the cars and showed us the various color options in person so we could make our final choice. We met the GM and several other employees during the purchase process. We were offered water, juice and snacks while we finalized paperwork. George was so thoughtful that he took my bling bling license plate cover off my trade in and had it placed on my new car! The finance process is about 80% automated and requires no paperwork which is a huge difference from our last purchase. Should be 100% automated by fall. The finance manager was quick, efficient and friendly. Although there was a line of people waiting to sign paperwork, we never felt rushed. The technical specialist walked us through the new features on the car and was very knowledgeable and had immediate answers for all questions including design related questions. More

B5 service Timeliness, customer service and communication is always great when I bring the car in. Explanations of what was done is always also very clear and c Timeliness, customer service and communication is always great when I bring the car in. Explanations of what was done is always also very clear and concise. More

Excellent service I always find the service to be delivered on time and in a complete manner. Always in a professional way and with a smile. Thank you I always find the service to be delivered on time and in a complete manner. Always in a professional way and with a smile. Thank you More

Great service, great people! Liz is always very helpful and pleasant. She is a pleasure to work with! Always helpful and cheerful. I appreciate and trust her judgement. Than Liz is always very helpful and pleasant. She is a pleasure to work with! Always helpful and cheerful. I appreciate and trust her judgement. Thanks! More

Good buying experience We bought a new E400 wagon. Stace was our salesperson. Very friendly in a non-pretentious way. Manager gave us a fair price. We took it. A tech g We bought a new E400 wagon. Stace was our salesperson. Very friendly in a non-pretentious way. Manager gave us a fair price. We took it. A tech guy Bradley showed me how the gadgets work when I picked up the car. He did a great job. Overall experience was good, esp. for someone like me who hated the process of negotiating car price. More

Incompetence in every aspect Incorrect diagnosis, complete lack of internal communication, incompetent service advisor, multiple missed commitments - my worst service experience 3 Incorrect diagnosis, complete lack of internal communication, incompetent service advisor, multiple missed commitments - my worst service experience 35 years. This July visit was fixing what they did wrong in May. Authorization for repair was given on Friday and was told the following Wednesday they were waiting for authorization for repair. Was told the vehicle had been test driven, was ready and all paperwork was complete. When arriving at the dealer, the vehicle was being test driven, they had no idea which employee was test driving it or when it would return, and the paperwork had not been started. I fired the service advisor. More

Recall work It did take a while to get the parts in for my recall (almost a year!), but once they had the parts, it was scheduled quickly and handled fast. Shuttl It did take a while to get the parts in for my recall (almost a year!), but once they had the parts, it was scheduled quickly and handled fast. Shuttle service is always great at this location as well. All the staff are very nice here. More

Always an easy, pleasant experience Every time I come in to have my car serviced it is always a pleasant experience. The process is easy, the employees are so nice to deal with, the buil Every time I come in to have my car serviced it is always a pleasant experience. The process is easy, the employees are so nice to deal with, the building is so clean and modern, and my car is always so clean when it is returned. Not to mention any problem I am having is fixed in a very timely manner and with the transportation options wether it be an Uber, Mercedes van, or a loaner car it is so convenient. More