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Mercedes-Benz of Smithtown

St. James, NY

4.8
1,079 Reviews

630 Middle Country Road

St. James, NY

11780

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Showing 1,079 reviews

January 07, 2026

Matt in service is always extremely helpful and will always work with you on getting any vehicles looked at as quickly as possible appreciate all your help! More

by Michael.sommer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew McMahon
December 31, 2025

Top notch service. Mercedes Benz of Smithtown always goes above and beyond. Ray is the best! More

by Taha622
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray
December 29, 2025

Spotless work area courtesy employees Joe baumgartent Tops friendly staff great location my mercedes goes home clean in A1 d Condition More

by 2981diane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Baumgarten
December 28, 2025

Professional sales and financing staff made the process, which included purchasing my end of lease vehicle, simple and seamless. More

by THOMASWALFANO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Langlois, Brandon Russell
December 23, 2025

MB of Smithtown is the best dealership I’ve ever worked with in 40 years of driving. The quality of service maintenance and repair is exceptional. Client management for scheduling and turnaround with Mark More

by Dennis EH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klint Papadelias, Mark Barcelo
December 22, 2025

Had a difficult time getting service on the vehicle purchased in August 2025, two times already by December 2025. Dealership kept saying that there’s nothing wrong, luckily I had a video of the problem More

by phyllo2
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob Picone, Aschlyn Puterio
Dec 23, 2025 -

Mercedes-Benz of Smithtown responded

We're sorry that the repair took longer than expected. As stated before, the advisor was off and her replacement forgot to forward the video that you provided to the technician. We value your business and loyalty to our dealership and wish you and your family a warm and healthy holiday season. Thank you Rob Picone

December 17, 2025

Awesome service and both Joe baumgarten and Rob Piccone always address all my needs in a timely fashion. If not for them I wouldn’t be a client. More

by Christine-Tolentino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Baumgarten, Rob Picone
December 12, 2025

Fabulous professional staff that always go above and beyond. My service advisor, Marc is incredible. He is trustworthy, honest and very helpful. The service technicians are wonderful! Love this deale More

by Tracey bednar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Barcelo
December 11, 2025

I’ve been a member for quite some time. I always take my vehicle there for all services needed detailing oil change, tire change air tire whatever is needed to my Mercedes. I take it back t More

by Miss.R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klint Papadelias
December 03, 2025

I had an excellent experience purchasing my new Mercedes. The process was smooth, effortless, and very well handled from start to finish. The team made everything easy, clear, and stress-free. I’m extremely More

by Lorie F
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Langlois, Jeffrey Davis, Jr., Carmen Reyes
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