Mercedes-Benz of Smithtown

I have been a competition customer for years, recently needed my C43 looked at for a damaged tire. I was treated with quick and professional care by service writer Klint Papadelias. I was assigned to him needed my C43 looked at for a damaged tire. I was treated with quick and professional care by service writer Klint Papadelias. I was assigned to him by Rob Picone who I have a lone time relationship with. Recently promoted to assistant service manager a title well deserved. I feel very confidant my future needs are in good hands with Rob and his support staff. More

I had my Mercedes-Benz repaired here and caution all. They identified a leak around our gaskets. They only changed the gaskets and did not reseal the manifold above nor change the hoses. This is a 20 y/o They identified a leak around our gaskets. They only changed the gaskets and did not reseal the manifold above nor change the hoses. This is a 20 y/o car. We brought it to another dealer because oil kept leaking and were told Smithtown did not do the right job. We called to see if they would honor the warrantee and they insisted there work was correct. Essentially we are paying for the change of gaskets again. I will never use their service in the future. More

Extremely disappointed we have purchased quite a few vehicles from them in the past went to trade in our G wagon for a new one with no success due to the high surcharge that is added on to this expensiv vehicles from them in the past went to trade in our G wagon for a new one with no success due to the high surcharge that is added on to this expensive truck to begin with. I went back to purchase the GLEcoupe and the one that was there the owner was driving as a demo and would not sell it. I was told they would locate one for me. Left few messages with the status and no return call. I followed up with the sales manager and was promised a phone call back with updates and no call back. I had to make the call. We will never go back to this dealership and will never recommend to family and friends. Obviously they do not appreciate loyal customers. More

Smithtown Mercedes used to be the pinnacle place for quality. Ever since covid the level of customer service has declined exponentially. I had my car serviced there and the service tech full out lied quality. Ever since covid the level of customer service has declined exponentially. I had my car serviced there and the service tech full out lied to inflate the bill and made up services and part replacements that were never completed , costing me thousands. While under their care my car was treated like garbage, it was returned with scratches, dings and damaged interior parts. NO one wanted to take accountability, the service manager Rich Werner promised to eternity to correct the problems which to this day has still yet to be done. I made an awful mistake of bringing the vehicle in yesterday, when I called service they never indicated a delay in service or that it would take over a week to even look at the vehicle. When I spoke to the service advisor Ray Davino he had an attitude like he was doing me a favor even having the vehicle there. Then exclaimed he needed to have his manager Rich Werner call me because this was way above his pay grade. (EXACT WORDS). When Rich phoned me it quickly went from being nice to another rotten attitude, When asked what was going on at Smithtown Mercedes with the decline in customer service he chose to bark, "get a tow truck or come get your car and go to another Mercedes place to have it fixed and get the same treatment from them" Am I having a stroke in slow motion? is this how you talk to a customer who's entire family has purchased vehicles from this dealership, a customer who is about to purchase a new car next month? I am at a complete and utter loss of words and can only warn anyone reading this.... RUN , RUN away from this place... Go buy from a dealership that will appreciate you and value your loyalty.. More

This is a DISHONEST DEALERSHIP! They cheated me out of $7,500 I will never again set foot in or recommend this dishonest dealership BUYER BEWARE CAVEAT EMPTOR They cheated me out of $7,500 I will never again set foot in or recommend this dishonest dealership BUYER BEWARE CAVEAT EMPTOR More

Amazing service! Great job Jackie, Michael & Peter. Thank you, it was a pleasure working through the process with you. Great job Jackie, Michael & Peter. Thank you, it was a pleasure working through the process with you. More

Hello I brought my 2011 E-550 which is in excellent condition garage kept used on Sundays type 40K miles. I had a NYS inspection, oil change done and when I got home put it back in my garage. Th next t condition garage kept used on Sundays type 40K miles. I had a NYS inspection, oil change done and when I got home put it back in my garage. Th next time I went to clean the car I noticed the center caps on my wheels and engine cover insignia scratched and to top it off my wheel locks are missing. So if you have to use them check your car throughly. More