The only thing I have to say about Mercedes-Benz of Smithtown Is amazing staff member.Let me start out with Service manger Andy Schleiffelder, Joe Romeo service advisor & Valentine Horvath, here my story:
Toward the end of May I found out that I have minor oil leak, so i decided call on June 1 2020 cause the NYC was on lockdown cause of the covid19 pandemic, I called Mercedes-benz of Brooklyn/Manhattan/Queen cause close to my house, I explain to all those dealership that I'm having minor oil leak & my warranty was expired in middle of May due to covid19 pandemic everything was closed. The only thing I get back from those dealership was we will call you back, so I wait for a day then second days still no call back & on day third they did call back saying sorry there nothing they can do. I was trying explain to them the dealership was close due to pandemic how I'm going bring my GL550 for service and to extending my warranty are I get was sorry.
This is second time bad experience, cause first time in Brooklyn, I try buy a 2015 GL550 with my family none of sale person willing help us, I was in there dealership for almost 2hours. It sad to say If there dealership look on how you dress thinking I couldn't afford cause I wearing construction clothes then I told my wife & kids we going long Island to Smithtown.
I called Smithtown cause I bought 2015 GL550 from them. When I speak with Andy Schleiffelder Service Manager & explain my issue he was so helpful saying yes please bring the GL In & we will try our best handle the minor leak.
Joe Romeo Service Advisor was so helpful as giving us the update while my GL550 was in for Service plus loaner car to drive back to Brooklyn.
Valentine Horvath Sale & Leasing consultant was my sale person when I bought my Certified 2015 GL550 when I explain to him about my minor oil leak he took care of everything go out of his way for me to extended my warranty after the GL550 was fixed. Alway keep me posted as will when GL550 was being service. He the best sale person I every meet really honest, professional & patient. When he say that he call you back he never late always on time. It's really hard find a GOOD salesperson now an days. I would recommend Valentine Horvath to anyone that want buy car from him & he should be the employee of month/Quarter.
I would never go to any other dealership beside Smithtown there services is loyalty to me as customer say It all best staff member I ever meet. I willing drive there for Service & buy another benz. Wants to say Thank you Andy Schleiffelder, Joe Romeo & Valentine Horvath for helping me out I really appreciate all thing you done for us.