Mercedes-Benz of Smithtown

I want to update the review that I left below. The assistant manager Of MB service contacted me and offer an apology for the misunderstanding. I appreciate that and offer them to review my origina The assistant manager Of MB service contacted me and offer an apology for the misunderstanding. I appreciate that and offer them to review my original post. I still not sure why the assistant manager called and not the manager. I guess this incident was too small for him to address it. Anyway, I will update this review to a three star from my original one star. The email below I sent twice to the manager of MB Smithtown service. I think is a disgrace for a large prestigious entity not to have the courtesy of at least answer my complaint. That tells me that they rather keep steeling from costumers that don't care ho much the service cost, than face the music and deal with an unhappy costumer. Just find a good service shop and do not take it to MB service. Never again , is not worth it. Dear Manager, I'd love to make this short, but I'm not sure if a can. Today, I had an issue with the vehicle start stop, and coincidentally I needed a service B. I ask my service counselor to find out how much would cost as I have Endurance insurance and wanted to know how much the repair will cost out of pocket. I told him, I know that the service B won't be cover, but because he needed to go back to me, I just waited for his call. After a couple of hours he told me that Endurance will only cover around half, because Mercedes-Benz charges more than what Endurance covers. Only then I ask, how much is the service B cost, he told me over $1000 (I don't remember the actual number he gave me, but was over $1000). So I said, forget it, I can't afford to pay 50% of the repair and the service, I'll pick up the car and I'll pay the diagnostic which he told me is $245. So I pay, walk outside, and noticed Ive been charged $1341.04... I run back to the service counselor and tell him why I was charged for the service, I specifically said I can't pay for it. He argued with me telling that he mention that the service cost $1300, but that is not true. When I was on the phone with him, I ask him how much was it, he did not know, he put me on hold for 2 minutes, and found out and told me will cost over $1000 (again don't remember the exact number he mention) , so immediately I said, I can't do it, is too much. Here is the thing, when I was at the office paying, I was sure I was paying only the diagnostic as I did know the cost, nothing else, he did not tell me what I was paying and gave me the paid invoice after it was paid (and no credit card receipt). This I what I call a legal scam, first what kind of oil change can cost $1300? what is a 500% profit? A glorified oil change I'd call it. But the fact that it was done without my consent is what really eats me. I was shocked to see that I was scammed into a glorified oil change. At this point not only that I'd Never take my car again to service, I'd make sure by writing reviews all over the internet (MB reviews, BBB, Yelp, and consumers report to start) , not to get scammed on services, to double and triple check what you paying, and better not to take the car to Mercedes Benz service, as they will do the service, forcing you to pay afterwards, as the service was done. I've never felt this bad, never got scammed from an entity that you supposed to trust. Sincerely Julio Yacub More

I recently purchased a car from Bill at MB of Smithtown, and the experience was nothing short of excellent! From the moment I walked into the dealership, the staff was welcoming, knowledgeable, and incredib and the experience was nothing short of excellent! From the moment I walked into the dealership, the staff was welcoming, knowledgeable, and incredibly helpful, but not overbearing. They had just the right amount of presence. Bill took the time to understand my needs and very specific preferences, and did not stop until I got exactly what I wanted. The car is perfect—precisely what I was looking for in terms of style, features (every last one I wanted), and performance. The financing options were clear and even better than we anticipated, making the purchase smooth and stress-free. Overall, I couldn’t be happier with my new car and the service I received. Truly exceptional and 10/10 highly recommend! More

Let me start off my saying I dislike shopping for cars. However, my experience with Mercedes in Smithtown was probably one of the best I’ve had. From the moment I walked in to the moment I left, every inte However, my experience with Mercedes in Smithtown was probably one of the best I’ve had. From the moment I walked in to the moment I left, every interaction was pleasant and I was treated with respect. Paul was professional and courteous to me and my family. He was wonderful. Valentine, another top notch professional. Both were very attentive to my needs and budget. Overall the experience was great and I walked out of there with a new car! They have a customer for life. Highly recommended. More

We recently had the pleasure of purchasing a car from Jacqueline Serio at Mercedes Benz of Smithtown and we could not be happier with the experience. From the moment we walked in, Jackie was incredibly w Jacqueline Serio at Mercedes Benz of Smithtown and we could not be happier with the experience. From the moment we walked in, Jackie was incredibly welcoming and attentive. She took the time to understand our needs and never once did we feel pressured or rushed. She demonstrated extensive knowledge about the car and answered all our questions thoroughly. She provided honest and transparent information. The entire process, from test driving to finalizing the paperwork, was smooth and efficient. What stood out most was Jackie’s genuine care and commitment to customer satisfaction. She went above and beyond to ensure we were happy with our purchase. We highly recommend Jacqueline Serio to anyone looking for a hassle-free and enjoyable car buying experience. Thank you also to Val Horvath and the rest of the team at Mercedes Benz of Smithtown! More

I’ve had a negative experience from the start and it just continues. My first time ever stepping foot at the dealership I was looking to purchase and the salesman made me feel like I was an inconvenience to continues. My first time ever stepping foot at the dealership I was looking to purchase and the salesman made me feel like I was an inconvenience to him. Didn’t ask my name, brought up a vehicle for me to look at but didn’t ask my timeline, pricing, trade in, etc… just stood there, so I left. A week later I decided to go back and try again since they are the only local dealership that sells sprinters. Same experience if not worse. I “worked” with a different salesman who didn’t even ask my name and after I told him what I was looking for he then pointed me to their inventory lot and said to take a look and see if I see anything, while he went back inside. So my BF and I went in the back on our own to look at vans. I didn’t know that it would be so difficult to purchase a van or find a salesman that wanted to sell a vehicle. Because I wasn’t dressed like their usual clientele I believe that is why no one wanted to help me at all. 2 separate visits and the same experience…??? I will say I was eventually able to get assistance from Valentine and he helped me get the van that I was looking for. Him and Peter (finance) worked with me until I took ownership of the sprinter. 80 miles later on my brand new sprinter and the check engine light came on, the gas gauge stopped working and the vehicle had issues with accelerating. My service adviser was great (Debbie) but the tech was saying because I kept the car idling while I ran into a store, I’m the one that caused the issues… very unlikely but I disregarded the comment and Debbie had the vehicle returned to me ahead of schedule. Fast forward, my temporary tags expired so I sent an email to finance (who helped me previously with tag stuff) AND left a message with the manager since I didn’t actually have a sales rep with zero response. It takes me driving to the dealership just for a simple question to be answered. It’s really unfortunate that the receptionists have been the nicest to me throughout this whole process and that didn’t change during any of my visits. Those ladies need more recognition More

Staff was very professional, knowledgeable and patient. Over all car buying experience was excellent and smooth. Over all car buying experience was excellent and smooth. More

Whenever I bring my car in for service the service is performed quickly and correctly the first time. I believe the pricing to be fair and I don’t believe that they try to sell me unnecessary service. performed quickly and correctly the first time. I believe the pricing to be fair and I don’t believe that they try to sell me unnecessary service. The advisors are knowledgeable and very helpful. More

MB of Smithtown always makes sure my cars are properly serviced. Had a surprise maintenance issue that rendered the car unusable, an air ride component failure, and had to leave the car there, using late serviced. Had a surprise maintenance issue that rendered the car unusable, an air ride component failure, and had to leave the car there, using late drop off for the first time. That was a Sunday evening. Fortunately, my car was repaired and ready for pickup Monday morning, as though it never had an issue! Thank you MB of Smitown, it takes everyone to make the whole experience as good as it is, and it’s appreciated. More