Mercedes-Benz of Smithtown

Elevated experience. Unmatched customer service- Mercedes of Smithtown will forever have my business. Kenny Montoya was a pleasure to work with, and I look forward to doi Unmatched customer service- Mercedes of Smithtown will forever have my business. Kenny Montoya was a pleasure to work with, and I look forward to doing more business with him in the future! More

Excellent service and sales dept. every one so nice and always give you clear answer. every one so nice and always give you clear answer. More

Every one was wonderful especially my salesman Paul. I would definitely recommend this dealership to anyone looking for a car! I would definitely recommend this dealership to anyone looking for a car! More

Excellent service dept. Always go the extra . Our advisor Matt Mc always keeps us up to date . And Manager Rob P is always aware of of the cars being serviced . Thanks for Always go the extra . Our advisor Matt Mc always keeps us up to date . And Manager Rob P is always aware of of the cars being serviced . Thanks for the years of service , it's has been a pleasure More

Great customer service and got me in there within 24 hrs of getting a flat tire. Very grateful they always have my tire in stock. of getting a flat tire. Very grateful they always have my tire in stock. More

This is a great dealership from purchasing a new vehicle to their service department, they treat customers very well and respect your time. to their service department, they treat customers very well and respect your time. More

I had a great experience with the service at Mercedes-Benz of Smithtown and would recommend them to others. Mercedes-Benz of Smithtown and would recommend them to others. More

Excellent sales force. Honest and fair. Professional and treated me with respect and made sure the car was ready for pickup Honest and fair. Professional and treated me with respect and made sure the car was ready for pickup More

I recently purchased a beautiful 2022 BMW M850i convertible from Mercedes-Benz of Smithtown. Despite what I felt was a good deal on the car, the salesman I dealt with withheld information and did n convertible from Mercedes-Benz of Smithtown. Despite what I felt was a good deal on the car, the salesman I dealt with withheld information and did not follow through on promises made. The salesman's name is Kenny Montoya. Information withheld: 3 bent wheels. I flew in from Northeastern Wisconsin to buy it. Before traveling, I hired Lemon Squad to inspect the car. The report was generally positive—but the dealership did not allow the inspector to test drive the vehicle, citing inclement weather the region was having at the time. And that in hindsight, was a major red flag. I noticed the problem after getting up to highway speeds about 1 hour after having purchased the car and having left the dealership but it was late Friday and I was in a hurry to begin my 1,000 mile trip back home. Assuming that the problem probably needed only rebalancing of the rear wheels (all the wheels looked pristine on the outside), I continued on home. After getting home and having the problem assessed by my local BMW dealership I learned what the cause was and what three replacement wheels would cost ($4,000) I contacted Kenny who said that both he and his manager, Jeff Davis, would be getting back to me. Despite my follow-up inquiries they never did get back to me so their answer was clear: "Too bad, so sad". There was also an issue early on with the title. I was told repeatedly that it would be in the dealership’s name within three days, but that timeline kept getting repeated and the process ultimately took almost three weeks before the sale could be completed. Kenny Montoya is a nice guy to deal with - friendly, polite and seemingly honest but it turns out he was clearly capable of presenting misleading information and withholding information. The bottom line is I was dealing with a car salesman and that says it all. It is now obvious to me in hindsight that I should have gone out early the following week to allow enough time to test drive the car and get any repairs necessary before I finalized the purchase. The next best thing is to write now to remind readers not to be as hasty as I was. More