Mercedes-Benz of Smithtown

WORST experience from a Mercedes Benz Dealer Ever! If I could give them a 0 I would. My fiancé and I have been working with Mercedes Benz of Silver Springs, MD to find the GLB250 with all of the f If I could give them a 0 I would. My fiancé and I have been working with Mercedes Benz of Silver Springs, MD to find the GLB250 with all of the features we were interested in. We were ecstatic when our awesome sales found the car we wanted at MB of Smithtown! Smithtown told our dealership that the car was available, and we went ahead and put a deposit down for the vehicle to be shipped from New York to Maryland. However, the next day we learned that the vehicle was now “pending a sale.” I called MB of Smithtown to speak to the sales manager, Trentino Manco, to see if we could figure out where the miscommunication was and why all of sudden the car was sold but still on their lot. He told me that he has a customer who is interested but needed to get their finances in order before purchasing the vehicle. I have NEVER heard of a dealership “holding” a vehicle over 4 days for a customer when there is already a customer who had been approved by MB financing for the vehicle. On the call with Trentino, he was more concerned with how I got his name versus the fact that I was distraught over the fact that we may not be getting the car we thought we were. He kept asking if I was a "private detective" because I "tracked" him down. It was one of the rudest calls I have ever been on in my life. He said if the customer did not get their finances in order in the following we could have the vehicle. However, he NEVER responded to us that following week nor had the car been sold according to their website and the database. In essence, Trentino Manco is a terrible sales "manager" who lacked basic customer service skills, lied and was incredibly rude. Regardless- our dealership in Maryland worked miracles and we are proud owners of the 2020 GLB250 that we wanted. No thanks to MB of Smithtown that lacked professionalism. More

Mercedes-Benz of Smithtown is AMAZING The only thing I have to say about Mercedes-Benz of Smithtown Is amazing staff member.Let me start out with Service manger Andy Schleiffelder, Joe Rom The only thing I have to say about Mercedes-Benz of Smithtown Is amazing staff member.Let me start out with Service manger Andy Schleiffelder, Joe Romeo service advisor & Valentine Horvath, here my story: Toward the end of May I found out that I have minor oil leak, so i decided call on June 1 2020 cause the NYC was on lockdown cause of the covid19 pandemic, I called Mercedes-benz of Brooklyn/Manhattan/Queen cause close to my house, I explain to all those dealership that I'm having minor oil leak & my warranty was expired in middle of May due to covid19 pandemic everything was closed. The only thing I get back from those dealership was we will call you back, so I wait for a day then second days still no call back & on day third they did call back saying sorry there nothing they can do. I was trying explain to them the dealership was close due to pandemic how I'm going bring my GL550 for service and to extending my warranty are I get was sorry. This is second time bad experience, cause first time in Brooklyn, I try buy a 2015 GL550 with my family none of sale person willing help us, I was in there dealership for almost 2hours. It sad to say If there dealership look on how you dress thinking I couldn't afford cause I wearing construction clothes then I told my wife & kids we going long Island to Smithtown. I called Smithtown cause I bought 2015 GL550 from them. When I speak with Andy Schleiffelder Service Manager & explain my issue he was so helpful saying yes please bring the GL In & we will try our best handle the minor leak. Joe Romeo Service Advisor was so helpful as giving us the update while my GL550 was in for Service plus loaner car to drive back to Brooklyn. Valentine Horvath Sale & Leasing consultant was my sale person when I bought my Certified 2015 GL550 when I explain to him about my minor oil leak he took care of everything go out of his way for me to extended my warranty after the GL550 was fixed. Alway keep me posted as will when GL550 was being service. He the best sale person I every meet really honest, professional & patient. When he say that he call you back he never late always on time. It's really hard find a GOOD salesperson now an days. I would recommend Valentine Horvath to anyone that want buy car from him & he should be the employee of month/Quarter. I would never go to any other dealership beside Smithtown there services is loyalty to me as customer say It all best staff member I ever meet. I willing drive there for Service & buy another benz. Wants to say Thank you Andy Schleiffelder, Joe Romeo & Valentine Horvath for helping me out I really appreciate all thing you done for us. More

Great service ! Definitely recommend . Will be back to buy next ride soon!! Sales manager and sales rep was great . Process was fast and reliable . Thank you Sales thank you fritz jean buy next ride soon!! Sales manager and sales rep was great . Process was fast and reliable . Thank you Sales thank you fritz jean More

great experience as always I have a MB dealership within 2 miles of my home but I drive over 20 miles to Smithtown MB because their service is the best. Peter and his team found I have a MB dealership within 2 miles of my home but I drive over 20 miles to Smithtown MB because their service is the best. Peter and his team found the exact car I wanted, had it prepped and ready to go in 2 days and made the entire experience as painless as possible. On top of that their pricing was better than expected. Most other dealerships can't measure up under normal conditions. Considering the state we're all in today it was incredible. 4th car from Smithtown and it won't be the last More