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Mercedes-Benz of Smithtown

St. James, NY

4.6
1,023 Reviews

630 Middle Country Road

St. James, NY

11780

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Showing 1,023 reviews

January 30, 2020

Went in for a car wash and the check in manager noticed a bubble in my front tire. Helped me avoid major safety problem. Thanks More

by Compliance
Recommend Dealer
Yes
Employees Worked With
Car check in manager, Rich Werner
Jan 30, 2020 -

Mercedes-Benz of Smithtown responded

Your safety is our utmost priority, and we are pleased that we could get this issue taken care of. We thank you for leaving us this 5-star review. Please let us know how our team may be of further assistance to you in the future!

January 29, 2020

Had a great experience with Joe Baumgarten at MB of smithtown! Very helpful and honest. Would recommend and mercedes car or sprinter owner to ask for him in regards to any service they may need!!AAAA++ More

by Bdawson69
Recommend Dealer
Yes
Employees Worked With
Joe Baumgarten
Jan 30, 2020 -

Mercedes-Benz of Smithtown responded

We are happy to hear that Joe provided you with the quality experience that you so much deserve, and he will be honored to know that he has earned your confidence! We thank you for leaving him this kind recommendation, and we congratulate you on your new vehicle- on behalf of him and the entire team!

January 27, 2020

Service work I brought my E400 coupe in for tire replacement under the tire protection plan I purchased. Mr Romeo was very detailed in explaining other service wor More

by Mercedes lover Joy#1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul DeMicco, Rob Picone, Joe Romeo , Debbie Licastro, Robert Fong
Jan 29, 2020 -

Mercedes-Benz of Smithtown responded

Thank you for taking the time to share this positive review! We are so glad that we had the opportunity to serve you, and we are delighted to know that Joe ensured that you were well taken care of- from start to finsih. We greatly appreciate your feedback and recommendation. Please drive safely, and don't hesitate to let us know how our team may serve you again.

January 27, 2020

Thanks to Joe Romeo for taking great care of my car and for making everything run so smoothly with dropping my car off, servicing it and arranging for a loaner car. More

by junemoon
Recommend Dealer
Yes
Employees Worked With
Joe Romeo
Jan 29, 2020 -

Mercedes-Benz of Smithtown responded

Thank you for leaving Joe this 5-star review! We are delighted to know that he took such great care of you and made your service experience so smooth- from start to finish! We appreciate your business and hope to work with you again the next time you are in need of automotive service!

January 27, 2020

I have experienced great and timely service whether I am waiting for the car or it has been dropped off. I feel the service department is honest and trustworthy More

by Aks
Recommend Dealer
Yes
Employees Worked With
Ray Davino
Jan 29, 2020 -

Mercedes-Benz of Smithtown responded

Thank you so much for your excellent review! We always aim to provide our customers with 5-star experiences, and we are proud to know that the quality of our service always meets your satisfaction. It is an honor to have your confidence and loyalty, and we hope to serve you for many years to come.

January 24, 2020

Well organized dealership, excellent sales and finance personnel, a very pleasant experience during the whole process of car purchase. I hope the service department will be similarly efficient. More

by Tony
Recommend Dealer
Yes
Employees Worked With
Adnan Baig , Valentine Horvath IV
Jan 24, 2020 -

Mercedes-Benz of Smithtown responded

Tony, Thank you so much for your excellent review! It is always our goal to ensure that our customers' experiences are as positive as possible, and we look forward to continuing to provide you and your vehicle with our best care in the future. Warmest congratulations on your new car!

January 23, 2020

I own 2 Mercedes Benz. I have frequently visited this Mercedes for maintenance repair. The entire staff is very friendly. My service advisor, joe Romeo, is one of many reasons why I never take my cars an More

by Reugene
Recommend Dealer
Yes
Employees Worked With
Joe Romeo
Jan 23, 2020 -

Mercedes-Benz of Smithtown responded

Thank you for leaving us this 5-star review and for confiding in our dealership with your automotive needs! Joe will be so proud to know that he has your confidence, and we are happy to hear that he consistently takes exceptional care of you when you join us for service! We are so appreciative of your business, and we hope to serve you for years to come.

January 21, 2020

Excellent in Both Sales and Service I have been going to MB of Smithtown for 20 years for both purchasing and service. I worked with Nick Malena and Steve Godden in sales both of whom ar More

by apmust
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Godden, Joe Baumgarten, Nick Malena , Charlie Erdman
Jan 23, 2020 -

Mercedes-Benz of Smithtown responded

We are so honored to have your 20 years of loyalty, and we are thrilled that we could consistently meet your satisfaction with the service that we provide. Your safety is our utmost priority, and it will always be our pleasure to go above and beyond to ensure that you and your vehicular needs are well taken care of. We appreciate you sharing this incredible review, and we look forward to serving you for many years to come.

January 20, 2020

Ray Davino performs high quality service every time my car needs any type of service. He is extremely knowledgeable and I always receive my vehicle in mint condition. More

by Anne
Recommend Dealer
Yes
Employees Worked With
Ray Davino
Jan 22, 2020 -

Mercedes-Benz of Smithtown responded

Anne, Thank you for leaving Ray this excellent review! He undoubtedly is very knowledgeable in his field, and we are thrilled that he could share his expertise with you. Your safety and satisfaction are of the utmost importance to us, and we are certain that he will continue to provide you and your vehicle with the same top-quality service in the years to come!

January 16, 2020

SERVICE JOE BAUMGARTEN WAS AS ALWAYS THE CONSUMATE PROFESSIONAL. I have been going to Smithtown Mercedes for several years and have always been satisfied, pa More

by kpjones3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Baumgarten
Jan 22, 2020 -

Mercedes-Benz of Smithtown responded

Thank you for leaving Joe this amazing review! It is wonderful to know that he has your confidence and that the quality of his service always meets your satisfaction! He will be honored to hear of your very kind words, and we are certain that he will continue to take exceptional care of you and your future automotive needs!

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