Mercedes-Benz of Smithtown

MBOS was very accommodating and had a scheduled service repair and loaner car in less than a week. My service advisor Mark the service advisor was very nice and was very detailed documenting my issues. repair and loaner car in less than a week. My service advisor Mark the service advisor was very nice and was very detailed documenting my issues. More

This is my 3rd lease from Mercedes-Benz of Smithtown. I was considering to go elsewhere - leave MB for my 3rd lease. I chose MB of Smithtown again because (1) overall, the family management is excellent I was considering to go elsewhere - leave MB for my 3rd lease. I chose MB of Smithtown again because (1) overall, the family management is excellent and it continues to demonstrate a high caliber /demeanor of the employees as well as sustaining a high level of respect and collaboration from top down (2) their unwavering commitment to customers having an optimal experience, (3) their connection with the community and (4) MB vehicles continue to differentiate itself (5) pricing. I still kept my option to select other brands open during the discussions and negotiations with Jean Cormier, the sales agent. Jean was absolutely phenomenal in all areas. He was a keen listener. This set the foundation for him to ask great questions and made great recommendations for my best interest which enabled us to reach an acceptable financial terms. It was a sale with trust because of how he brought his full experience, measured approach and energy to the table. Additionally, Jean was very patient and thorough when dealing with the intricacies from my car insurance provider. Robert Ghanbari, Jean's manager, went out of his way to be very engaging and staying connected with the process. Thanks to Peter Langlois and Robert for structuring the contract/financing etc and yet again, delightfully answering my many questions. This sealed my decision to go with MB of Smithtown for my 3rd lease. More

My salesman Jean, gave me exceptional service from the time I looked at a vehicle on the showroom floor to the time I drove away in my brand new Mercedes. He even encouraged me to get the car of my dreams time I looked at a vehicle on the showroom floor to the time I drove away in my brand new Mercedes. He even encouraged me to get the car of my dreams even though it was not the vehicle I originally had contracted for. The entire process was painless due to Jean. Hats off to his expertise, patience and overall helpfulness. I will send everyone in the market for a new Mercedes to him. More

This dealership boasts the best staff and is always accommodating. They are incredibly helpful, and Matt McMahon, our Service Advisor, is truly exceptional. Matt is a significant asset to the company. accommodating. They are incredibly helpful, and Matt McMahon, our Service Advisor, is truly exceptional. Matt is a significant asset to the company. More

My experience for the first time at Mercedes Benz of Smithtown was exceptional. My agent Mark who I look forward to working with was tremendously accommodating and sweet. Smithtown was exceptional. My agent Mark who I look forward to working with was tremendously accommodating and sweet. More

I highly recommend the service department of Mercedes-Benz Smithtown, specifically Ashclyn. She is detail oriented and always gets the job done. I won’t bring my car anywhere else, I always walk Mercedes-Benz Smithtown, specifically Ashclyn. She is detail oriented and always gets the job done. I won’t bring my car anywhere else, I always walk out with a smile. More

I can’t say enough great things about my experience working with Shabaan Cheema. From the moment I walked into the dealership, he greeted me with professionalism, honesty, and a genuine desire to help working with Shabaan Cheema. From the moment I walked into the dealership, he greeted me with professionalism, honesty, and a genuine desire to help me find the right vehicle. There was no pressure, no gimmicks—just straightforward, knowledgeable guidance every step of the way. Shabaan took the time to understand my needs and went above and beyond to ensure I felt confident in my decision. He answered every question with patience and made the entire process smooth and stress-free. Even after the sale, Shabaan followed up to make sure everything was going well. This was, hands down, the best car-buying experience I’ve ever had. Both the sales agent and the finance specialist, Peter L., worked their magic to make this a sweet deal. If you're in the market for a new or used car, I highly recommend asking for Shabaan and then working out the financing details with Peter. You won’t be disappointed! More

I picked up the new GLC. Seni was very helpful. Highly recommend him as a salesperson. Great place overall to get your new MB. Seni was very helpful. Highly recommend him as a salesperson. Great place overall to get your new MB. More

Long time customer here. Never had a negative experience at competition MB. Always courteous and professional. As for cost well, people know that going in. If you’re purchasi Never had a negative experience at competition MB. Always courteous and professional. As for cost well, people know that going in. If you’re purchasing this brand you should expect it. The service here though is outstanding as far as I’m concerned. Thank you Rob Picone and staff for always calming me down when i get the bill 🤣 More

I want to update the review that I left below. The assistant manager Of MB service contacted me and offer an apology for the misunderstanding. I appreciate that and offer them to review my origina The assistant manager Of MB service contacted me and offer an apology for the misunderstanding. I appreciate that and offer them to review my original post. I still not sure why the assistant manager called and not the manager. I guess this incident was too small for him to address it. Anyway, I will update this review to a three star from my original one star. The email below I sent twice to the manager of MB Smithtown service. I think is a disgrace for a large prestigious entity not to have the courtesy of at least answer my complaint. That tells me that they rather keep steeling from costumers that don't care ho much the service cost, than face the music and deal with an unhappy costumer. Just find a good service shop and do not take it to MB service. Never again , is not worth it. Dear Manager, I'd love to make this short, but I'm not sure if a can. Today, I had an issue with the vehicle start stop, and coincidentally I needed a service B. I ask my service counselor to find out how much would cost as I have Endurance insurance and wanted to know how much the repair will cost out of pocket. I told him, I know that the service B won't be cover, but because he needed to go back to me, I just waited for his call. After a couple of hours he told me that Endurance will only cover around half, because Mercedes-Benz charges more than what Endurance covers. Only then I ask, how much is the service B cost, he told me over $1000 (I don't remember the actual number he gave me, but was over $1000). So I said, forget it, I can't afford to pay 50% of the repair and the service, I'll pick up the car and I'll pay the diagnostic which he told me is $245. So I pay, walk outside, and noticed Ive been charged $1341.04... I run back to the service counselor and tell him why I was charged for the service, I specifically said I can't pay for it. He argued with me telling that he mention that the service cost $1300, but that is not true. When I was on the phone with him, I ask him how much was it, he did not know, he put me on hold for 2 minutes, and found out and told me will cost over $1000 (again don't remember the exact number he mention) , so immediately I said, I can't do it, is too much. Here is the thing, when I was at the office paying, I was sure I was paying only the diagnostic as I did know the cost, nothing else, he did not tell me what I was paying and gave me the paid invoice after it was paid (and no credit card receipt). This I what I call a legal scam, first what kind of oil change can cost $1300? what is a 500% profit? A glorified oil change I'd call it. But the fact that it was done without my consent is what really eats me. I was shocked to see that I was scammed into a glorified oil change. At this point not only that I'd Never take my car again to service, I'd make sure by writing reviews all over the internet (MB reviews, BBB, Yelp, and consumers report to start) , not to get scammed on services, to double and triple check what you paying, and better not to take the car to Mercedes Benz service, as they will do the service, forcing you to pay afterwards, as the service was done. I've never felt this bad, never got scammed from an entity that you supposed to trust. Sincerely Julio Yacub More