Mercedes-Benz of Smithtown
St. James, NY
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GREAT Service Jean Cormier is a professional salesman, he is a transparent man and explaint to us all the information that we needeed. Also Fernando give us excellent Servicein financing. It was with the he is a transparent man and explaint to us all the information that we needeed. Also Fernando give us excellent Servicein financing. It was with the 2 hour trip from NJ. What a big difference between the NJ dealers we had visited. More
I have been a competition customer for years, recently needed my C43 looked at for a damaged tire. I was treated with quick and professional care by service writer Klint Papadelias. I was assigned to him needed my C43 looked at for a damaged tire. I was treated with quick and professional care by service writer Klint Papadelias. I was assigned to him by Rob Picone who I have a lone time relationship with. Recently promoted to assistant service manager a title well deserved. I feel very confidant my future needs are in good hands with Rob and his support staff. More
Awful place went there for a gas cap replacement . My advisor Joe quoted me a price of $97.When I got bill it was $350.65.He said 225 for labor.It takes 5 minutes to put a gas cap on I said.He said oh My advisor Joe quoted me a price of $97.When I got bill it was $350.65.He said 225 for labor.It takes 5 minutes to put a gas cap on I said.He said oh check engine light was on cause gas cap .I said yes 5 minutes into it test was stopped amd they charged me for an hour of labor.After spending over 10k there in past 3 years I am so upset with their greed and gluttony today.Stay away from this place they run up the bills amd pad prices Disgrace to all businesses in Smithtown More
I had my Mercedes-Benz repaired here and caution all. They identified a leak around our gaskets. They only changed the gaskets and did not reseal the manifold above nor change the hoses. This is a 20 y/o They identified a leak around our gaskets. They only changed the gaskets and did not reseal the manifold above nor change the hoses. This is a 20 y/o car. We brought it to another dealer because oil kept leaking and were told Smithtown did not do the right job. We called to see if they would honor the warrantee and they insisted there work was correct. Essentially we are paying for the change of gaskets again. I will never use their service in the future. More
Extremely disappointed we have purchased quite a few vehicles from them in the past went to trade in our G wagon for a new one with no success due to the high surcharge that is added on to this expensiv vehicles from them in the past went to trade in our G wagon for a new one with no success due to the high surcharge that is added on to this expensive truck to begin with. I went back to purchase the GLEcoupe and the one that was there the owner was driving as a demo and would not sell it. I was told they would locate one for me. Left few messages with the status and no return call. I followed up with the sales manager and was promised a phone call back with updates and no call back. I had to make the call. We will never go back to this dealership and will never recommend to family and friends. Obviously they do not appreciate loyal customers. More