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Mercedes-Benz of Smithtown

St. James, NY

4.8
1,085 Reviews

630 Middle Country Road

St. James, NY

11780

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Showing 1,085 reviews

December 23, 2025

MB of Smithtown is the best dealership I’ve ever worked with in 40 years of driving. The quality of service maintenance and repair is exceptional. Client management for scheduling and turnaround with Mark More

by Dennis EH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klint Papadelias, Mark Barcelo
December 22, 2025

Had a difficult time getting service on the vehicle purchased in August 2025, two times already by December 2025. Dealership kept saying that there’s nothing wrong, luckily I had a video of the problem More

by phyllo2
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob Picone, Aschlyn Puterio
Dec 23, 2025 -

Mercedes-Benz of Smithtown responded

We're sorry that the repair took longer than expected. As stated before, the advisor was off and her replacement forgot to forward the video that you provided to the technician. We value your business and loyalty to our dealership and wish you and your family a warm and healthy holiday season. Thank you Rob Picone

December 17, 2025

Awesome service and both Joe baumgarten and Rob Piccone always address all my needs in a timely fashion. If not for them I wouldn’t be a client. More

by Christine-Tolentino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Baumgarten, Rob Picone
December 12, 2025

Fabulous professional staff that always go above and beyond. My service advisor, Marc is incredible. He is trustworthy, honest and very helpful. The service technicians are wonderful! Love this deale More

by Tracey bednar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Barcelo
December 11, 2025

I’ve been a member for quite some time. I always take my vehicle there for all services needed detailing oil change, tire change air tire whatever is needed to my Mercedes. I take it back t More

by Miss.R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klint Papadelias
December 03, 2025

I had an excellent experience purchasing my new Mercedes. The process was smooth, effortless, and very well handled from start to finish. The team made everything easy, clear, and stress-free. I’m extremely More

by Lorie F
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Langlois, Jeffrey Davis, Jr., Carmen Reyes
December 02, 2025

I’ve been with this dealership for more than 25 years. In addition to their warmth, I always appreciate their detail-oriented service. I’ve been there when my service advisor wasn’t there, and all the oth More

by Eugene
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Peter Langlois, Joe Baumgarten, Rob Picone, Matthew McMahon, Aschlyn Puterio
November 29, 2025

I like this dealership. The customer service is exceptional. The staff is friendly and courteous. More

by Ekwesion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Picone, Aschlyn Puterio
November 21, 2025

Very professional all around. This is my second time purchasing there and each time has been a pleasure. A real standout in service is Klint. A real gentleman with attention to ex More

by manny m
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Langlois, Brandon Russell, Klint Papadelias
November 19, 2025

Excellent service. Always very responsive if there’s a problem with my vehicle. My service representative is extremely helpful and professional. More

by esingh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew McMahon, Debbie Licastro