Mercedes-Benz of Smithtown

EXCELLENT SERVICE! Rob Picone has ALWAYS been an OUTSTANDING service rep and it only continued on my most recent visit. Rob went above and beyond to get my car serviced, Rob Picone has ALWAYS been an OUTSTANDING service rep and it only continued on my most recent visit. Rob went above and beyond to get my car serviced, in what was a complicated situation. He was on top of it the whole way and the car is like brand new. Couldn't be happier! More

Enjoy coming here. The service is impeccable I’ve been coming Devi I g all my cars here for almost 20 years. I purchase MB cars because of the quality of service here at Smithtown I’ve been coming Devi I g all my cars here for almost 20 years. I purchase MB cars because of the quality of service here at Smithtown More

Purchased an GLA 250 I love this dealership. My lease was up and they made switching to a new car simple. I was able to drive in with my old car and out with the new car I love this dealership. My lease was up and they made switching to a new car simple. I was able to drive in with my old car and out with the new car in minimal time. It was a wonderful experience and the professionalism of the sales staff is top notch. Originally Tony Marmora was my salesman - I love Tony and he retired, but he came back just for me to walk me through my new car! Jeff Marshall is my new Salesperson, but he was out on extended leave. So the front desk transferred me to Trent who put me in touch with Paul De Micco. Paul Did a Fantastic job finding me a new car and getting me on my way! Rob Picone (My Service advisor) even stopped in to say hello! It was a wonderful transaction, they made me feel like family and my only regret is that I will not see them now for another 10,000 miles... RickP. More

Peter Langlois took GREAT care of me We have leased and just purchased a new Mercedes from Smithtown. Peter Langlois goes above and beyond. He is quick to get back to you via email or We have leased and just purchased a new Mercedes from Smithtown. Peter Langlois goes above and beyond. He is quick to get back to you via email or cell to get you the information you need to make the best deal. Then he makes the delivery of the car an easy and wonderful experience. You can tell a professional by the way handles and anticipates the needs of the consumer. Mainly....Me. Thanks Peter. More

Excellent customer service experience Rich Werner went above and beyond resulting in an excellent customer experience. Cant say enough good things about his level of communication, suppo Rich Werner went above and beyond resulting in an excellent customer experience. Cant say enough good things about his level of communication, support and o reall consideration. Thank you so much for your help! More

Pleasant and helpful We have been dealing with Merccedes-Benz of Smithtown for 20 years and have always had a good experience. Also, we trust Mercedes with our safety and We have been dealing with Merccedes-Benz of Smithtown for 20 years and have always had a good experience. Also, we trust Mercedes with our safety and that of our family. More

Buying My First Mercedes Was A Great Experience Buying my first Mercedes was a great experience. My salesman Peter Langlois was patient, knowledgeable, funny and a truly great guy. I will definitely Buying my first Mercedes was a great experience. My salesman Peter Langlois was patient, knowledgeable, funny and a truly great guy. I will definitely be back at Smithtown Mercedes when I buy my next car. More

false atatements / lies i received a call and flyer for airbag replacement from your dealer . I called to confirm the part was in i than made a appointment .i dropped off i received a call and flyer for airbag replacement from your dealer . I called to confirm the part was in i than made a appointment .i dropped off the car around 8 am so on that day .so when I called at 3 pm on the day I dropped off the car to get a report . . . joe told me that the part ( airbag )was to be ordered . he told me that is the way the dealership orders the airbag by looking at the car first ,( I really cant make this stuff up ). . I told him he was wrong also that the vin number lets the dealer know what air bag it is that is why i receive the call . and I was not accepting the car back without the airbag . he placed me on hold , magically he came back on the phone to tell me he was doing me a favor getting the bag from another client . .after all this I confirmed before arriving that the airbag was in with the desk . I also received a loaner with run flat tires . one of the tires became flat . the reason for that is the car was given to me with incorrect tire inflating levels .they should be 32-36 pounds of pressure . they were not . they were all 46-47 pounds ., I pointed this out to joe . he told me that for heavy loads it can hold 48 pounds . really ? i own many cars with run flats .there is no truth to that . . I still had to buy a new tire . not only that . he had the nerve to charge me for the balance and weighs . i have already considered buying my new two Mercedes somewhere else . also your survey system pre populates the rating in the beginning . that's wrong . More

Very careful with my classic car Rich was great as service rep for my visit. The staff protected my classic car and was very careful an thorough. Jeff is an amazing mechanic. So caref Rich was great as service rep for my visit. The staff protected my classic car and was very careful an thorough. Jeff is an amazing mechanic. So careful and really into the details. More

Amazing Romeo was awesome, very detailed, kept me informed of what was going on with my car. Extremely professional . Bought my vehicle at Huntington but wil Romeo was awesome, very detailed, kept me informed of what was going on with my car. Extremely professional . Bought my vehicle at Huntington but will continue to go to Smithtown. More