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Mercedes-Benz of Smithtown

St. James, NY

4.6
1,023 Reviews

630 Middle Country Road

St. James, NY

11780

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Showing 1,023 reviews

September 05, 2018

AWESOME! Awesome experience from the moment we walked into the dealership til the moment we drove the truck off the lot. Fritz, Trent and Vic were exceptionall More

by JM87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fritz Jean , Vic Castagna , Trentino Manco
Sep 07, 2018 -

Mercedes-Benz of Smithtown responded

Thank you so much for your excellent rating! We are so delighted to hear that Fritz, Trent, and Vic took such wonderful care of you throughout the entirety of your buying experience, and we congratulate you on your new truck! We hope you enjoy it! Please let us know how else we may help you in the future!

September 05, 2018

Best dealership experience I've ever had This was the 6th time in my life I've bought a car at a dealership and it was easily the best experience I've ever had. Fast. Easy. Clear. Nothing hid More

by ohtodd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Marshall
Sep 07, 2018 -

Mercedes-Benz of Smithtown responded

Thank you so much for your amazing review! We're thrilled that Jeff was not only able to help you take home your 6th new vehicle, but that he ensured that your buying experience was so extraordinary overall! Your satisfaction is our goal, and we are so glad that we were able to attain it! Thank you for doing business with us.

September 04, 2018

Great customer service First time leasing a Mercedes and it was a great experience. Absolutely zero pressure while walking on the sales floor which made us feel very comfort More

by Conifers4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vic Castagna , Valentine Horvath IV
Sep 05, 2018 -

Mercedes-Benz of Smithtown responded

Congratulations on your first Mercedes-Benz! We feel honored to have been able to assist you in your leasing process, and it's a pleasure to hear that Valentine and the team ensured that your experience was comfortable, informative, and recommendation-worthy! Please let us know if you have any further questions or concerns! We hope you enjoy your new vehicle!

September 02, 2018

First time buyer Jeff was wonderful. A delight to work with. This might be my first time with your dealership but it won’t be my last thank you More

by Tburton10
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Marshall, Vic Castagna
Sep 04, 2018 -

Mercedes-Benz of Smithtown responded

Thank you so much for the kind rating! We are so delighted that Jeff was able to make your first buying experience with us such a positive one! We hope you enjoy your new vehicle, and we can't wait for the opportunity to work with you again!

September 02, 2018

Great experience I had a great experience working with Smithtown Mercedes Benz. Specifically Valentaine Horvath and Vic Castagna. Both were extremely helpful, knowledg More

by rgulotta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vic Castagna , Valentine Horvath IV
Sep 04, 2018 -

Mercedes-Benz of Smithtown responded

Congratulations to you and your wife on your new Mercedes-Benz! We feel so fortunate to have been given the opportunity to do business with you, and we are thrilled that Valentine and Vic ensured that your buying experience was as smooth and enjoyable as possible! We hope you enjoy your new vehicle, and we hope to see you again when it is ready for service!

August 30, 2018

windshield replacement Always great service at Smithtown Mercedes. I have bought and serviced about 12 cars with them over the past 20 years. Would not go anywhere else. More

by na
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul DeMicco, Joe Baumgarten, Rob Picone, Joe Romeo , Ray Davino, Rich Werner, Vic Castagna , Bill Mongiori , Charlie Erdman
Aug 31, 2018 -

Mercedes-Benz of Smithtown responded

Thank you so much for your 20 years of loyalty to our dealership! We are so honored to know that you are so confident in our team, and we look forward to continuing to offer you our best service in the future.

August 28, 2018

Wonderful Associates and customer service I highly recommend this dealership. Are experience from start to finish was amazing. Our sales associate, Fritz went above and beyond to give us the b More

by JLG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fritz Jean , Adnan Baig , Trentino Manco
Aug 29, 2018 -

Mercedes-Benz of Smithtown responded

Thank you so much for your great recommendation! We are pleased to know that Fritz provided you with such a remarkable buying experience from start to finish! We appreciate the opportunity to do business with you, and we hope you are enjoying your new vehicle!

August 27, 2018

Best Retailer experience I have had many experiences with the whole Competition auto group (Infiniti, Subaru and Mercedes) and I can honestly say that when we are in the need More

by Scott Nichol
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Nichol, Nick Malena , Adnan Baig , Trentino Manco
Aug 29, 2018 -

Mercedes-Benz of Smithtown responded

Hi Scott and Janice, Thank you so much for taking the time to leave us this incredible review! We are honored to have your confidence, and it is our pleasure to offer you the informative and thorough guidance that you deserve. We are so overjoyed that your recent experience was equally as efficient and hassle-free as your previous visits with Competition, and we hope that you both will continue to confide in us with your automotive needs in the future.

August 27, 2018

Bill Mongiori Bill was able to detect what the noise was coming from the front of my car and was able to correct it. I am very thankful that Bill corrected my probl More

by HScott410
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Baumgarten, Bill Mongiori
Aug 29, 2018 -

Mercedes-Benz of Smithtown responded

Hi Harold, Thank you so much for the excellent rating! We are so glad that Bill was able to diagnose and resolve your vehicular issue for you! Please let us know if there is anything else that we may assist you with in the future!

August 25, 2018

No shower needed afterwards You know how sometimes you feel like you need a shower after leaving a car dealership? Not with MB of Smithtown. This deal went so smooth; Valen More

by Mark A Frank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt McMahon, Adnan Baig , Valentine Horvath IV
Aug 27, 2018 -

Mercedes-Benz of Smithtown responded

Hi Mark, Thank you so much for this great review! It's so wonderful to hear that Valentine was so thorough, informative, and efficient in ensuring that you were well taken care of during your recent buying experience! It was our privilege to assist you, and we can't wait for the opportunity to work with you and your wife again in the future! Enjoy your new vehicle.

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