Mercedes-Benz of Smithtown

Excellent Service From start to finish, MB of Smithtown was easy, professional, and stress free. I dealt with Valentine and the Finance manager over the phone. This is From start to finish, MB of Smithtown was easy, professional, and stress free. I dealt with Valentine and the Finance manager over the phone. This is the first time we ever had a no-BS, no bait and switch experience at a car dealership. I told them what l wanted and what l wanted to pay, and Valentine and the staff was up-front with me and there were 0 surprises when l went to pick up my car. They even shipped the exact car l wanted from out of state. After dealing with BS in Massapequa, I would go out of my way to travel to this dealership rather than dealing with MB of Massapequa in my own town. I was waiting for the ball to drop and it never did. Everything was stress free. Thanks MB of Smithtown, especially Valentine for getting me the exact car l wanted and making it a great buying experience!! More

These folks know how to treat customers. I have always had great experiences with the folks at this dealership. Even though I did not purchase my vehicle from them, they have freely given me I have always had great experiences with the folks at this dealership. Even though I did not purchase my vehicle from them, they have freely given me advice and my service experiences have been excellent. RIch Werner is my adviser, and is top shelf. Definitely recommend. More

Fantastic Service Amazing Service and professionalism. Peter Langlois was not only knowledgeable of the vehicles but listened to my needs and wants and got me exactly w Amazing Service and professionalism. Peter Langlois was not only knowledgeable of the vehicles but listened to my needs and wants and got me exactly what I wanted. I couldn't be happier thanks to Peter!! I would recommend him to anyone looking to get into a Mercedes. Thank you again Peter!! More

Awesome service and gave me exactly what I needed Amazing service and professionalism, they were very informative throughout the whole process as well as very understanding of my needs. Will continue Amazing service and professionalism, they were very informative throughout the whole process as well as very understanding of my needs. Will continue to do business with this establishment in the future. More

Love Mercedes !!! Rich Werner is my service advisor. He is always friendly and accommodating. He assists me with a loaner vehicle when my car is in for service and Rich Werner is my service advisor. He is always friendly and accommodating. He assists me with a loaner vehicle when my car is in for service and makes sure my experience is pleasant. I trust the work being done on my car which is why I come to Mercedes. I couldn’t be happier!! Great vehicle, great staff, great all around! More

Promises kept Upon purchasing my CPO ML 350 Mercedes-Benz of Smithtown issued me a “We Owe You Sheet” to have my front bumper refinished due to some small scuffs. Upon purchasing my CPO ML 350 Mercedes-Benz of Smithtown issued me a “We Owe You Sheet” to have my front bumper refinished due to some small scuffs. Called the service department to schedule the refinishing. The woman I spoke with was very accommodating with my busy work schedule and advised me as to the best time to bring in my vehicle to ensure a loaner was available. Last Wednesday I brought the vehicle in and quickly was introduced to Joe Romeo, my Advisor for the service. Romeo explained the time line for refinishing the bumper and quickly had me in a beautiful loaner. Really did not expect to see my car again until today. Last Friday afternoon Romeo called to surprise me that my car was ready to be picked up! Wow Upon my arrival the car was out front with the front bumper refinished and a perfect match to the rest of the car. The car was washed and the tires blacked out . . . Really! Can’t say enough good things about Mercedes-Benz of Smithtown. Top notch all the way. More

Professional and Friendly Environment I looked for my car for months. I have to say that I am very selective and choosy client. I visited 5 different Mercedes-Benz dealers in Long Island I looked for my car for months. I have to say that I am very selective and choosy client. I visited 5 different Mercedes-Benz dealers in Long Island because cars you can find in any of them, but it's not only that involved on a purchase. When I went to Massapequa dealer I almost gave up of Mercedes. The manager there, is just terrible and unfriendly. For me, relationship with a client or prospect it's the first step for a successful business and that's what they do at Smithtown Mercedes-Benz. Besides of just buying or leasing a car, there is a step further involved and I want to feel comfortable with a team that I've chose to take care of my car. Thanks for everything Janet, Vic, Valentine and Steve. More

Best dealership experience ever! First of all. The tone of the dealership and service is set by General Manager Bill Riedel. In this business, he is as good as it gets. The service First of all. The tone of the dealership and service is set by General Manager Bill Riedel. In this business, he is as good as it gets. The service given by Valentine Horvath IV - exceptional. From looking at inventory - to delivery. Valentine was an A+ the whole way. His knowledge and experience lead me to making the best decision on a car......... I LOVE! thank you Mercedes Benz of Smithtown. First class start to finish More

I could not have been treated better, great experience professional, pleasant, attentive and very knowledgeable was my experience. I went to a few other dealerships prior to Smithtown Mercedes and did not professional, pleasant, attentive and very knowledgeable was my experience. I went to a few other dealerships prior to Smithtown Mercedes and did not get the same service. More

MB of Smithtown A+++ Always a pleasure dealing with MB of Smithtown. Would not go anywhere else for service or sales! Joe Romeo our service rep is aces! Always friendl Always a pleasure dealing with MB of Smithtown. Would not go anywhere else for service or sales! Joe Romeo our service rep is aces! Always friendly and accommodating. More